Account Lead

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. **Duties \& Responsibilities :** Account Lead * Account Lead will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day\-to\-day operations. This position needs to be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. This position will form a part of the team that will provide a professional, value\-focused service aimed at meeting or exceeding the client’s expectations. * Lead the JLL management and Site team in the delivery of facility management services. * Coordinate with all city SPOCs towards efficiently carry out the tasks assigned as per the contract. * Ensure that the services are delivered in line with the contractual commitments and within budgets. * Define the technical, commercial terms and conditions; define the operational scope and delivery of various Contracts being managed by JLL * Support client towards implementation of managing agent contracts and sharing the updates on such contracts and their delivery * Develop a Service Level Agreements and assist the Jones Lang LaSalle procurement department in closing Service Level Agreements between Jones Lang LaSalle and its vendors. * Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources. * Assess Service Levels and Performance Indicators with the client representative and define the mechanism to assess the performance levels of various subcontractors. * Ensure that all the Key performance indicators are achieved as per the contract * Control and supervise the transport operations for the account. * Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between, Jones Lang LaSalle and its subcontractors. * Setting annual goals for generating savings in area of such as energy and cost of maintenance operations. * Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals. * Ensure all the building compliances are achieved. * Maintain all records related to the performance of facility management operations at the site * Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings. * Ensure that the subcontractors have a planned, structured and solution\-based approach to the delivery of maintenance services. * Analyse call outs to understand trends; undertake strategic initiatives to minimize the same. * Scheduled cross feedback from subcontractors and develop a mechanism to improve services level \& satisfaction scores. * Train team members on all Quality policies \& procedures. * Audit sub\-contractors on quality of materials \& upkeep of the site. * Review the performance of Jones Lang LaSalle staff and conduct performance appraisals from time to time. * Interface with the Jones Lang LaSalle’s HR department and the Operations Director and make recommendations for the future trainings given to the site facility management team. * Prepare and review the preventive maintenance register monthly and update the same to Jones Lang LaSalle Operations Manager. * Analyse call outs to understand trends; undertake strategic initiatives to minimize the same. * Tracking Contract Gross Margin and ensure that the opportunities are identified to achieve CGM * Ensure carrying out the following activities * Report the monthly variance reporting – Budget vs Actuals vs Forecast * Ensure IFM complies with Local JLL Finance policies and controls * Prepare annual budget and quarterly forecast * Monthly expense and debtors’ management * Support Client/accounts’ billing and invoicing * Deliver finance training programs to Operations and be part of discussion with client Finance teams to ensure that Finance scores are always high * Work with site team to support contract pricing, pro\-forma reviews and provide contract language inputs as required * Client interaction to be done on regular basis or as required * Support ad hoc projects – technology and process * Timely and accurate reporting and quality analysis of financial results to senior management * Proactive resolution of financial and operational issues * Partner the business to find improved ways of supporting business from a financial perspective that have direct and indirect impact to profitability * Interface with client and Jones Lang LaSalle finance department to raise client billing invoicing and follow up with the client representatives for the payments. * Implement Technology and share the analytics with the client * Develop MIS reports for Jones Lang LaSalle’s management team and necessary client reporting. * Chair the monthly progress meeting. * Lead EHS for the Client Performance objectives * To manage day\-to\-day critical and non\-critical operations at client location * client Satisfaction scores and cost effectiveness to be ensured * Continuous improvement in the following: \- Morale and satisfaction of employees under management. Identification of process improvement. Ensure the Client's ESG data is updated and tracked Ensure that the team participates in Innovation and cost saving Skills, Experience and Education Qualification * Bachelor's Degree in any discipline, a minimum of 8 \-10 years of experience in a corporate environment. * Tertiary qualifications in building management and/or business are desirable. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives. * Exposure and experience in dealing with multinational corporate organizations. * Strong Analytical skills. * Good Leadership skills with ability to manage large teams * Ability to adapt and perform under pressure * Possess strong interpersonal skills with the ability to build rapport quickly. *…