Account Manager/Customer Service

• *Account Manager – Customer Success**

Koramangala, Bangalore

Competitive Salary \+ Performance Incentives \+ Benefits

Full\-time \| Work from Office

• *Own Relationships. Solve Problems. Create Peace of Mind.**

At PropertyAngel, we help property owners enjoy the benefits of real estate without the stress of managing it themselves.

As an Account Manager, you'll be the primary point of contact for a portfolio of property owners and tenants, ensuring they receive an exceptional experience throughout their journey with us.

This role is ideal for someone who enjoys building relationships, solving problems, taking ownership, and making a real impact on customer satisfaction and retention.

• *What You'll DoBuild Strong Customer Relationships**

• Manage a portfolio of property owners and tenants
• Serve as the primary point of contact for customer needs
• Build trust through proactive communication and timely support
• Ensure customers remain informed and confident throughout their journey

• *Solve Problems \& Drive Resolution**

• Handle customer concerns, escalations, and service requests
• Coordinate with internal teams to ensure timely resolution
• Follow issues through to closure rather than simply forwarding them
• Deliver practical solutions that balance customer and business needs

• *Drive Customer Success**

• Improve customer satisfaction and retention
• Identify opportunities to enhance the customer experience
• Ensure smooth handling of renewals, maintenance issues, move\-ins, move\-outs, and other key customer journeys
• Help customers maximize the value they receive from PropertyAngel

• *Improve Processes**

• Identify recurring customer pain points
• Suggest and implement operational improvements
• Contribute to building scalable customer success processes

• *Mentor \& Support Team Members**

• Share best practices with junior team members
• Support onboarding and training of new hires
• Help create a high\-performance, customer\-focused culture

• *Who We're Looking For**

You may be a great fit if you

✔ Have 4–8 years of experience in Customer Success, Account Management, Customer Experience, Operations, Hospitality, Banking, Real Estate, or related service industries

✔ Enjoy managing relationships and solving problems

✔ Can handle challenging situations professionally and calmly

✔ Take ownership and follow through on commitments

✔ Have strong communication and stakeholder management skills

✔ Are comfortable coordinating with multiple teams simultaneously

✔ Want to grow into a leadership role over the next few years

• *What Success Looks Like**

Within your first year, you will

Build strong relationships with customers

Successfully manage a portfolio of owners and tenants

Improve customer satisfaction and retention

Resolve complex issues independently

Contribute to process improvements across the organization

Become a trusted advisor to customers and internal teams

• *Why Join PropertyAngel?**

One of India's leading property management companies

₹2,000\+ crore worth of assets under management

Fast\-growing PropTech company with real career growth opportunities

Direct exposure to business operations and decision\-making

Freedom to suggest and implement improvements

Leadership opportunities for high performers

• *Benefits**

✓ Health Insurance

✓ Life Insurance

✓ Provident Fund

✓ Team outings / Events \& Activities

✓ Structured Career Growth

✓ Learning \& Development Opportunities

• *About PropertyAngel**

PropertyAngel is India's leading "Second Landlord" platform, helping property owners outsource the stress of property management. We manage everything from tenant management and rent collection to maintenance and customer support, allowing owners to enjoy true peace of mind. Based in Bangalore, we also serve customers across Mumbai and Gurgaon.

Pay: ₹30,000\.00 \- ₹40,000\.00 per month

Benefits

• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person