ADMIN - HEAD

• *Department:** Hospital Administration
• *Experience:** 10–15\+ years of relevant experience in hospital administration, preferably in a multispecialty or corporate hospital
• *Qualification:** MBA/MHA in Hospital Administration, Healthcare Management, or an equivalent qualification
• *Reporting To:** Hospital Director / Managing Director

Job Summary

We are looking for a highly experienced, dynamic, and result\-oriented **Head of Hospital Administration** to oversee the overall administrative and operational functioning of the hospital. The candidate will be responsible for ensuring smooth day\-to\-day operations, effective resource utilization, regulatory compliance, patient satisfaction, staff management, and coordination among all hospital departments.

The ideal candidate should possess strong leadership, decision\-making, communication, and problem\-solving skills, with a proven track record in managing hospital operations efficiently.

Key Responsibilities

• *1\. Hospital Operations Management**

• Oversee the day\-to\-day administrative and operational activities of the hospital.
• Ensure smooth functioning of all departments, including OPD, IPD, Emergency, ICU, OT, Diagnostics, Pharmacy, Billing, and Front Office.
• Develop and implement policies, procedures, and administrative systems to improve operational efficiency.
• Monitor patient flow, bed occupancy, admissions, discharges, and turnaround times.

• *2\. Staff and Human Resource Management**

• Supervise administrative, front\-office, housekeeping, security, and other support\-service teams.
• Ensure adequate staffing and maintain employee discipline and professional standards.
• Promote teamwork, accountability, and a patient\-focused work culture.

• *3\. Patient Satisfaction and Grievance Management**

• Ensure a high standard of patient care experience and service delivery.
• Address patient complaints, grievances, and service\-related issues promptly.
• Establish effective systems for patient feedback and satisfaction monitoring.
• Coordinate with clinical teams to resolve operational issues affecting patient care.

• *4\. Regulatory Compliance and Quality Assurance**

• Ensure compliance with applicable healthcare regulations, statutory requirements, and hospital policies.
• Coordinate documentation, inspections, audits, and renewals of applicable licenses and registrations.
• Support NABH accreditation, quality improvement initiatives, patient safety programs, and infection\-control activities.
• Ensure proper maintenance of hospital records and implementation of standard operating procedures.

• *5\. Infrastructure and Facility Management**

• Oversee housekeeping, security, maintenance, biomedical engineering coordination, laundry, dietary services, transportation, and other support services.
• Ensure proper functioning of hospital infrastructure, equipment, utilities, and safety systems.
• Monitor cleanliness, hygiene, waste management, fire safety, and emergency preparedness.
• Coordinate preventive maintenance and timely resolution of facility\-related issues.

• *6\. Interdepartmental Coordination and Reporting**

• Coordinate effectively with doctors, nursing leadership, department heads, and support services.
• Conduct regular departmental review meetings and operational audits.
• Prepare and submit management reports on key performance indicators (KPIs).
• Report significant operational issues, risks, and improvement plans to senior management.

• *7\. Safety, Risk Management, and Emergency Preparedness**

• Ensure implementation of hospital safety policies and emergency response plans.
• Coordinate disaster management drills, fire drills, and other emergency preparedness activities.
• Monitor incident reporting and ensure appropriate corrective and preventive actions.
• Maintain confidentiality of patient information and hospital records.

Required Skills and Competencies

• Strong leadership and hospital operations management skills.
• Excellent communication, coordination, and interpersonal abilities.
• Proven experience in team management and conflict resolution.
• Strong analytical, organizational, and decision\-making capabilities.
• Knowledge of hospital administration systems, healthcare regulations, and quality standards.
• Proficiency in hospital information systems (HIS/HMS), MS Office, and operational reporting.
• Ability to manage multiple priorities in a fast\-paced healthcare environment.

CONTACT : 9750972999

MAIL : hr@abiramihospital.com

Pay: ₹50,000\.00 \- ₹60,000\.00 per month

Work Location: In person