Admissions Officer

• *Job Description: Senior Admission Officer**

• *Organization**: ICFAI University
• *Location:** Hyderabad, Telangana
• *Department:** Admissions
• *Designation:** Senior Admission Officer
• *Employment Type:** Full\-time

• *Job Summary**

The Senior Admission Officer will be responsible for coordinating and monitoring the end\-to\-end admission process across the University's campuses and locations pan\-India. The role involves managing student applications, coordinating admission interviews and selection processes, maintaining accurate admission records, preparing consolidated reports, and ensuring seamless coordination with university departments, campus teams, and other stakeholders.

The ideal candidate should possess strong coordination, communication, analytical, and organizational skills, along with the ability to manage multiple admission activities, ensure process compliance, and deliver a positive candidate experience.

• *Key Responsibilities**

Admission Process Management: Oversee and monitor the complete admission lifecycle, from student enquiries and counselling to application processing, interviews, selection, and final enrolment.

Interview Coordination: Coordinate with relevant university departments and academic teams to schedule and conduct student interviews as part of the admission process.

Pan\-India Admission Coordination: Liaise with respective university campuses, branches, and regional teams to track applications, interview schedules, selection status, and admission progress.

Admission Data Management: Maintain accurate and updated records of student enquiries, applications, interview outcomes, selections, enrolments, cancellations, and refunds.

Reporting and MIS: Collect admission data from various university locations, prepare consolidated pan\-India admission reports, and share periodic MIS updates with management to support decision\-making.

Interdepartmental Coordination: Work closely with Admissions, Operations, Marketing, Finance, and relevant academic departments to ensure smooth execution of admission activities.

Candidate Communication: Ensure timely communication with candidates regarding application status, interview schedules, selection decisions, admission requirements, and enrolment formalities.

Admission Tracking and Follow\-up: Monitor admission funnel metrics, identify pending applications and process bottlenecks, and coordinate with concerned teams to ensure timely closure of admission cases.

Refund Coordination: Coordinate with the relevant campus, finance, and operations teams to track student refund requests, maintain refund records, and facilitate timely processing in accordance with university policies.

Process Compliance and Documentation: Ensure admission records, supporting documents, and process\-related activities are maintained accurately and in accordance with university guidelines and applicable policies.

Performance Monitoring: Track admission progress across campuses against defined targets, identify discrepancies in reported data, and escalate operational issues to the reporting manager.

Process Improvement: Recommend improvements in admission workflows, reporting mechanisms, documentation, and coordination practices to enhance operational efficiency and the overall student admission experience.

• *Required Qualifications and Experience:**

Bachelor's degree in any discipline; a Master's degree or MBA will be an added advantage.

Relevant experience in admissions, education administration, university operations, student counselling, or academic coordination.

Experience in handling admission data, MIS reporting, and coordination across multiple campuses or locations will be preferred.

Proficiency in MS Excel, MS Office, and admission management systems or CRM platforms.

Strong written and verbal communication, interpersonal, coordination, and problem\-solving skills.

Ability to manage multiple priorities, maintain data accuracy, and work effectively with cross\-functional teams.

• *Key Competencies:**

Admission operations and process management

Pan\-India coordination and stakeholder management

MIS reporting and data analysis

Candidate communication and follow\-up

Documentation and process compliance

Attention to detail and time management

Team coordination and problem\-solving

Ownership, accountability, and execution excellence

• *Key Performance Indicators (KPIs):**

Timely completion of admission activities and interview scheduling.

Accuracy and timeliness of admission MIS and consolidated reports.

Effective tracking and closure of pending applications and admission cases.

Timely coordination of selection communications and enrolment formalities.

Accuracy of admission, cancellation, and refund records.

Compliance with university admission procedures and reporting timelines.

Effective coordination and follow\-up with campuses and internal departments.

• *Reporting To**: Admissions Manager / Head of Admissions, as applicable

Pay: ₹12,000\.00 \- ₹35,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person