Aftersales Executive

An **After Sales and Marketing Executive** bridges the gap between driving new business, promoting products, and ensuring post\-purchase customer satisfaction, retention, and repeat sales.

• *Job Overview**

• **Role Type:** Full\-time / On\-site
• **Department:** Sales, Marketing, and Customer Support
• **Experience Range:** 0 to 3 years
• **Primary Objective:** Drive lead generation and brand promotion while managing post\-sale client communication, issue resolution, and loyalty.

• *Key ResponsibilitiesSales \& Marketing Duties**

• **Lead Generation \& Prospecting:** Identify and qualify potential clients through online/offline channels, cold calling, and networking.
• **Campaign Support:** Assist in planning, executing, and tracking marketing campaigns across digital platforms, social media, and local markets.
• **Presentations \& Demos:** Conduct product/service presentations, pitch solutions, and negotiate terms to close sales.
• **Market Research:** Gather competitor data, analyze customer preferences, and report on campaign performance.

• *After\-Sales \& Customer Support Duties**

• **Onboarding \& Communication:** Welcome new clients, handle post\-purchase inquiries, and provide product/service guidance.
• **Issue \& Warranty Resolution:** Coordinate with internal technical or service teams to resolve customer complaints, service requests, or warranty claims.
• **Retention \& Upselling:** Maintain regular follow\-ups to ensure client satisfaction, gather feedback, and recommend upgrade or renewal options.
• **Database Management:** Log customer interactions, support tickets, and sales pipelines in CRM software.

• *Required Skills \& Qualifications**

• **Education:** Bachelor’s degree in Business Administration, Marketing, B.Com, BBA, or a related field.
• **Communication Skills:** Strong verbal and written communication skills for client\-facing discussions and cross\-team collaboration.
• **Technical \& Tool Proficiency:** Familiarity with MS Office (Excel, PowerPoint), social media channels, and CRM database software.
• **Interpersonal Traits:** Patient problem\-solving ability, negotiation skills, active listening, and a target\-driven mindset

Pay: ₹20,000\.00 \- ₹24,000\.00 per month

Application Question(s)

• Current Salary or CTC ?
• Expected Salary or CTC ?
• Notice Period ?

Experience

• Total: 1 year (Preferred)
• After\-sales service: 1 year (Preferred)

Work Location: In person