We invite applications for an Assistant General Manager - Process Audits Customer Experience & Training in Mohali, within the Other function. Vodafone Idea Limited, a joint venture of Aditya Birla Group and Vodafone Group, is India's premier telecommunications provider. It supplies nationwide voice and data services on 2G, 3G, and 4G platforms. Holding a large spectrum portfolio, the company caters to escalating connectivity demand and is committed to superior customer experiences and the 'Digital India' initiative. Vodafone Idea is upgrading infrastructure to introduce innovative technologies, making retail and enterprise customers future-ready with digitally accessible solutions. This AGM role involves oversight of process audits, customer experience enhancement, and training programs, ensuring adherence to quality standards and continuous improvement in service delivery.