AI&E - SM - Managed Services

As a Senior Manager at Deloitte Consulting, you will oversee large and intricate managed services engagements, handling the full spectrum of support delivery. This encompasses quality management, risk mitigation, fostering disruptive innovations, ensuring service excellence, managing project onboarding, supervising day-to-day operations, handling incident and change management, meeting contractual service level agreements, and driving continuous operational enhancement. A process-oriented approach centered on client satisfaction and ongoing optimization is essential. You will lead multidisciplinary global teams, act as a senior mentor to managers and junior staff, and work closely with clients and internal stakeholders to align solution strategies with business objectives. Furthermore, you will contribute to sales initiatives and proposal development, supporting business growth.