Support Troubleshooting Act as the first point of contact for technical queries regarding GenAI tools e
g
Cursor Gemini Enterprise Devin GitHub Copilot
Diagnose and resolve issues related to IDE configuration plugin connectivity and enterprise authentication
User Onboarding Enablement Assist in onboarding project teams to the GenAI ecosystem
Provide hands on demonstrations and walkthroughs to help developers integrate these tools into their local development environments
Best Practice Guidance Guide users on the effective use of Prompt Engineering within their IDEs to ensure high quality code generation that aligns with Infosys coding and security standards
Documentation Knowledge Management Document frequently asked questions FAQs create How To guides and maintain a technical knowledge base to help users self serve common issues
Solution Validation Assist senior consultants in testing new features or updates within GenAI tools to ensure they are fit for purpose before being rolled out to larger teams
Feedback Integration Proactively collect user feedback on tool performance latency or feature gaps
Collate this data to provide inputs for the solution roadmap and vendor discussions
Deployment Assistance Support the rollout of tool licenses and updates ensuring all environment dependencies are met and that developers have the necessary access permissions
Case Study Contribution Help in identifying successful use cases where GenAI tools significantly improved productivity and assist in documenting these as internal case studies or PoVs
Required Skills
Tool Proficiency Hands on experience or a strong technical understanding of GenAI powered IDEs and agents