Airline Premium Technical Expert - L3

• *Job Title**

Airline Premium Technical Expert \- L3

• *Key Responsibilities**

Serve as final escalation point for critical platform issues

Perform code\-level and system\-level troubleshooting across the tech stack

Drive permanent fixes and eliminate recurring defects

Lead P1 incident war\-room calls and act as Incident Commander

Conduct deep root cause analysis (RCA) and produce prevention plans

Implement SRE practices (SLI, SLO, reliability improvements)

Conduct proactive platform health, performance, and capacity assessments

Collaborate with engineering teams on architecture and release readiness

Own technical debt backlog and drive improvements

Develop runbooks, knowledge base, and engineering documentation

Mentor L1/L2 teams and drive knowledge transfer

Engage with customers, vendors, and cross\-functional stakeholders

• *Candidate Profile**

Education: Bachelor’s or Master’s in Computer Science / IT or related field

Experience: 6–8\+ years in platform engineering / SRE / L3 support roles

Experience areas include

Production support and platform engineering

API and integration platforms

Cloud\-native systems and distributed architectures

Major incident management and engineering fixes

• *Core Skills**

Advanced API troubleshooting (REST, GraphQL, SOAP)

Programming skills – Java, Angular, Node.js, Nest.js

Sitecore knowledge, MS Dynamics 365

Distributed systems and microservices architecture

Cloud infrastructure (AWS / Azure / GCP)

Observability tools (Grafana, Splunk, Kibana, Dynatrace)

Scripting (Python, Bash)

Incident management and SRE practices

Strong analytical and problem\-solving capability

Excellent stakeholder communication

Ability to lead under high\-pressure scenarios

• *Diversity \& Inclusion**

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

• *Be aware of recruitment scams**

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.