- *Job Details**
- --------------
Location
Hyderabad, Telangāna, IN
Category
Information Technology
Employment Type
Full time
Job Ref
R2625861\-333
IND Staff Software Engineer \- GCC011
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
We are seeking a highly skilled Agile Software Engineer for our Contact Center teams with expertise in AWS cloud services, CI/CD automation, and modern contact center platforms. This role will design, build, and support scalable solutions within a cloud\-based, omni\-channel customer experience platform (e.g., Amazon Connect).
The ideal candidate combines strong hands\-on engineering experience (Python, DevOps, cloud\-native architectures) with experience in contact center technologies (Amazon Connect, Genesys Cloud, NICE, or Five9\). We have a strong AI\-first engineering mindset and are seeking engineers experienced with — or eager to adopt — AI\-driven development practices and tooling.
- *Software Engineering \& Development**
- Develop, test, and maintain Contact Center solutions within Amazon Connect with Amazon Flow builder, Lambda, and Dynamo
- Support:
+ IVR/contact flow development
+ Routing logic and telephony integrations
+ Voice, chat, and email channel capabilities
- Contribute to contact center migration and modernization efforts
- Design integrations across contact center platforms and enterprise systems
- Build and maintain APIs, microservices, and serverless solutions
- Ensure solutions meet performance, scalability, and security standards
- *AWS \& Cloud Engineering**
* Implement solutions using AWS services, including
+ IAM (Identity \& Access Management)
+ Lambda / serverless compute
+ API Gateway
+ S3, DynamoDB, or RDS
- *AI\-First Engineering (Preferred)**
- Leverage AI tools to accelerate development productivity and quality
- Apply AI\-assisted approaches for:
+ Code generation and refactoring
+ Test case generation and defect analysis
+ Documentation and knowledge sharing
- Experience with or interest in AI development tools used within the enterprise environment (e.g., Copilot\-style tools, internal AI accelerators, or similar platforms)
- Contribute to building and integrating AI\-enabled capabilities within customer experience platforms (e.g., routing intelligence, automation, insights)
- Collaborate with Product Owners and Agile teams to refine user stories and deliver sprint commitments
- Participate in Agile ceremonies (planning, stand\-ups, retrospectives, demos)
- Deliver working, production\-ready software each sprint
- *Quality \& Engineering Excellence**
- Develop and maintain automated unit and integration tests
- Participate in code reviews and enforce standards
- Troubleshoot defects and perform root cause analysis
- Ensure adherence to definition of done and quality benchmarks
- *Required Skills \& Experience**
- *CCaaS / Telephony Platforms**
* Hands\-on experience with
+ Amazon Connect (preferred)
+ OR similar platforms (Genesys Cloud, NICE, Five9\)
* Knowledge of
+ IVR/contact flows
+ Routing logic and telephony integrations
+ Omni\-channel customer experience solutions
* Hands\-on experience with AWS services
+ IAM (roles, policies, access control)
+ Lambda, API Gateway
+ Data services (DynamoDB, S3, RDS)
* Experience with
+ Jenkins
+ AWS CodePipeline (CodeBuild / CodeDeploy preferred)
- Strong understanding of CI/CD, automation, and version control (Git)
- Experience working in Agile (Scrum/Kanban) environments
- Familiarity with tools such as:
+ Jira, Rally, or equivalent
- Strong understanding of iterative delivery and backlog refinement
- Strong analytical and problem\-solving skills
- Excellent communication and collaboration abilities
- Ability to thrive in a fast\-paced, Agile environment
- *Preferred Qualifications**
* Experience with
+ Event\-driven architectures (Kafka, SNS/SQS)
+ Observability tools (CloudWatch, Splunk)
+ Infrastructure as Code (Terraform, CloudFormation)
- AWS certifications (Developer, Solutions Architect)
- Experience in large\-scale cloud or contact center transformations
- Delivers high\-quality solutions aligned to sprint goals
- Demonstrates ownership from design through production support
- Actively adopts and champions AI\-first development practices
- Team player who will step into any gap to create momentum, and challenge/advance team capability and engagement
- Contributes to engineering innovation, speed, and quality
- Balances delivery velocity with long\-term architectural integrity