Amazon Connect Lead / Architect

• *Job Description**

• *About Persistent**

We are an AI\-led, platform\-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry\-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654\.4M FY26 revenue with 17\.4% Y\-o\-Y growth. We have delivered 24 sequential quarters of growth with $436\.0M in Q4 FY26 revenue, up 3\.2% Q\-o\-Q and 16\.2% Y\-o\-Y growth. Our 27,500\+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026\.

• *About Position:**

We are looking for an experienced AWS Connect SME with strong expertise in Amazon Connect architecture, contact flows, AWS Lambda, and enterprise integrations to lead design, implementation, migration, optimization, and support of contact center solutions. The role involves working as the technical authority, collaborating with customer stakeholders, architects, and delivery teams to drive scalable Amazon Connect solutions and ensure operational excellence.

• **Role: Amazon Connect Lead / Architect**
• **Location: All Persistent Location**
• **Experience: 8 to 16 Years**
• **Job Type: Full\-Time Employment**

• *What You'll Do:**

• Act as the AWS Connect SME and technical lead for implementation, migration, optimization, and support programs.
• Lead Amazon Connect architecture discussions, design reviews, solution recommendations, and technical governance.
• Configure contact flows, routing profiles, queues, security profiles, user management, and contact center components.
• Support contact center migration, modernization, managed services, hypercare, and operational excellence initiatives.
• Design integrations with ServiceNow, CRM, IAM, APIs, and enterprise platforms using serverless architectures.
• Develop AWS Lambda\-based automation and API integrations, and provide L3 support, RCA, and production stabilization.
• Participate in governance meetings, discovery workshops, customer workshops, and stakeholder discussions with Sydney\-based teams.

• *Expertise You'll Bring:**

• 8\+ years of overall IT experience with 4\+ years of hands\-on Amazon Connect experience.
• Strong capability in Amazon Connect, contact flows, routing profiles, queues, IVR design, user management, and contact center operations.
• Hands\-on experience with AWS Lambda, API Gateway, IAM, CloudWatch, DynamoDB, S3, Event Bridge, Step Functions, Python, Node.js, REST APIs, JSON, Git, and CI/CD.
• Experience delivering Amazon Connect implementations, contact center migrations, and cloud\-native solutions for global customers.
• Preferred exposure to Amazon Lex, Polly, Transcribe, Translate, Bedrock, conversational AI, contact center analytics, managed services, and cloud migration programs.
• Preferred certifications: AWS Certified Solutions Architect, AWS Certified Developer, AWS Certified SysOps Administrator, and AWS Cloud Practitioner.
• Strong ability to collaborate with distributed teams, customer stakeholders, architects, and delivery teams.

• *Benefits:**

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company\-sponsored higher education and certifications
• Opportunity to work with cutting\-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check\-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

• *Values\-Driven, People\-Centric \& Inclusive Work Environment:**

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility\-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

• *Let’s unleash your full potential at Persistent \-** **persistent.com/careers**

• **“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”***

• *1**

Open Positions

• *Unified Communications \& Telecom \- AWS Connect,AWS Lambda**

Skills Required

• *PUNE**

Location

• *Unified Communications \& Telecom \- AWS Connect,AWS Lambda**

Desirable Skills

• *182543**

Job Code