Analyst- Voice Process

We are seeking enthusiastic, dedicated, and customer\-oriented candidates to join our team as **Technical Support Executives** at eClerx. The ideal candidate should have good communication skills, a problem\-solving mindset, and an interest in assisting customers with technical concerns.

Key Responsibilities

• Attend inbound customer calls and provide technical assistance.
• Understand customer issues and guide them through appropriate troubleshooting steps.
• Deliver effective solutions while maintaining a positive customer experience.
• Maintain accurate records of customer complaints, interactions, and resolutions in the CRM.
• Forward unresolved or advanced technical concerns to the appropriate department.
• Follow company guidelines and maintain established quality standards.
• Ensure timely and professional resolution of customer queries.

Eligibility Criteria

• Strong verbal and written communication skills.
• Basic understanding of computers, technology, and troubleshooting.
• Good analytical and problem\-solving skills.
• Ability to handle customers patiently and professionally.
• Minimum qualification: 12th pass or equivalent.
• Fresh graduates and candidates without prior experience are encouraged to apply.
• Additional technical training or certifications will be considered an advantage.

About eClerx

eClerx is a leading global operations and technology company providing business process management, data analytics, and technology\-driven solutions to clients across various industries worldwide.

Employee Benefits

• Health and medical insurance.
• Life insurance coverage.
• Mobile and telephone expense reimbursement.
• Transportation or commuter assistance.
• Paid sick leave.
• Paid holidays and annual leave.
• Provident Fund (PF) benefits.

Employment Details

• **Job Title:** Customer Support Executive
• **Department:** Inbound Voice Process
• **Employment Type:** Full\-time
• **Experience:** Freshers and experienced candidates can apply
• **Job Category:** Customer Service / Technical Support

Job Types: Full\-time, Permanent, Fresher

Pay: ₹20,000\.75 \- ₹23,000\.22 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person