API Support Executive at scymes services pvt limited — Bengaluru | Apply 2026 | 3rangaS
API Support Executive
scymes services pvt limitedKA, IN1d ago Full-timevia indeed
Job Description
Job Responsibilities
- Handle API\-related queries from clients across India through email and occasional calls.
- Troubleshoot issues such as login/authentication errors, payment failures, timeout issues, and data mismatches.
- Coordinate with the IT and Engineering teams for issue escalation and root cause analysis (RCA).
- Ensure timely resolution of client issues as per defined service levels (SLA).
- Monitor API performance, uptime, transaction success rates, and error reports.
Support clients during system outages or performance\-related issues.
Assist in payment\-related processes such as RTGS, NEFT, IMPS, UPI, Virtual Accounts, and Host\-to\-Host (H2H) integrations.Maintain proper records of issues and resolutions.Work closely with internal teams to provide seamless client support.Required Skills
- Good communication and client\-handling skills.
- Basic understanding of APIs and troubleshooting.
- Strong analytical and problem\-solving abilities.
- Attention to detail and ability to work under pressure.
- Team player with good coordination skills.
Preferred Knowledge
- Payment systems such as RTGS, NEFT, IMPS, and UPI.
- Cash management and reconciliation processes.
- Corporate banking operations and H2H integrations.
Qualification
- Bachelor's Degree in Computer Science, Information Technology, or a related field.
Experience
- 0 to 3 years of experience in API Support, Technical Support, Banking Operations, or a similar role.
Pay: ₹15,000\.00 \- ₹22,000\.00 per month
Benefits
Job Overview
- Job type
- Full-time
- Work mode
- On-site
- Location
- Bengaluru
- Posted
- 1d ago
- Source
- Indeed