Application Developer – Contact Center / Genesys WDE Engineer

• *Experience:** 5 – 8 Years
• *Required Skills:**

Mandatory: Genesys WDE (Workspace Desktop Edition), Genesys Engage, Genesys Configuration and Administration, On\-Premise Contact Center Architecture, Interaction Flows, Voice and Email Routing, Configuration Server, SIP Server/T\-Server, Interaction Server, URS, Stat Server, Management Layer, Solution Control Server, Troubleshooting, Application Logs. Good to Have: C\#, .NET Framework, WDE Customiza

• *Job Description:**

• *Job Summary:**

We are looking for an experienced Genesys WDE Engineer with strong hands\-on expertise in Genesys Workspace Desktop Edition (WDE), Genesys Engage, and on\-premise contact center environments. The ideal candidate will be responsible for Genesys configuration, administration, production support, and troubleshooting, with an understanding of end\-to\-end contact center interaction flows. Experience in C\#/.NET development and WDE customization will be an added advantage.

Key Responsibilities

• Configure, administer, and support Genesys Workspace Desktop Edition (WDE) in an on\-premise environment.
• Configure and maintain Genesys objects, including agents, places, DNs, application options, and connections.
• Understand and troubleshoot Genesys Engage architecture and end\-to\-end contact center interaction flows.
• Support voice and email interaction lifecycles, routing, and agent desktop functionality.
• Analyze Genesys application logs and configuration settings to identify and resolve issues.
• Troubleshoot production issues across WDE and related Genesys components.
• Work with Genesys Configuration Server, SIP Server/T\-Server, Interaction Server, URS, Stat Server, Management Layer, and Solution Control Server.
• Collaborate with technical and support teams to resolve issues and maintain contact center stability.
• Support WDE customizations and enterprise/backend application integrations where required.

Mandatory Skills

• Strong hands\-on experience with **Genesys WDE (Workspace Desktop Edition)**.
• Experience with Genesys configuration and administration in an on\-premise environment.
• Good understanding of Genesys Engage architecture.
• Knowledge of agents, places, DNs, application options, connections, and other Genesys objects.
• Understanding of voice and email routing and interaction flows.
• Experience in production support, troubleshooting, and application log analysis.
• Working knowledge of core Genesys components, including Configuration Server, SIP Server/T\-Server, Interaction Server, URS, Stat Server, Management Layer, and Solution Control Server.
• Strong analytical and problem\-solving skills.

Good\-to\-Have Skills

• C\# and .NET Framework development experience.
• Experience developing, maintaining, or troubleshooting WDE customizations.
• Knowledge of Genesys SDKs, APIs, and WDE extension/customization frameworks.
• Experience with WPF and XAML.
• Experience integrating WDE with enterprise and backend applications.

Required Experience

• 5–8 years of relevant experience in contact center technologies, subject to client confirmation.
• Strong practical experience in Genesys WDE configuration, administration, and production support.
• Ability to troubleshoot issues across WDE and the broader Genesys on\-premise ecosystem.

• *Note:** Hands\-on Genesys WDE experience is mandatory. Candidates with additional C\#/.NET development and WDE customization experience will be preferred.

Pay: ₹1,100,000\.00 \- ₹1,300,000\.00 per year

Work Location: In person