Application Production Support Engineer - Generative AI Tools- Assistant Vice President

• *Discover your future at Citi**
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Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

• *Job Overview**
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Provide front\-line technical support: Diagnose and resolve production issues related to our generative AI applications, including performance bottlenecks, API errors, data inconsistencies, and infrastructure problems.

Monitor application health: Utilize monitoring tools and dashboards to track key metrics, identify anomalies, and proactively address potential issues before they impact users.

Incident Management: Follow established incident management procedures to document, escalate, and resolve production incidents, ensuring timely communication with stakeholders.

Collaborate with engineering teams: Work closely with development and infrastructure teams to identify the root cause of issues, implement fixes, and prevent future occurrences.

Develop and maintain documentation: Create and update technical documentation, including runbooks, knowledge base articles, and troubleshooting guides.

Automate support tasks: Identify opportunities to automate repetitive tasks and improve support efficiency through scripting and tooling.

Participate in on\-call rotation: Provide on\-call support on a rotational basis to ensure 24/7 coverage for critical applications.

Continuous Improvement: Contribute to the continuous improvement of our support processes and tools by identifying areas for optimization and implementing best practices.

Qualifications

Bachelor's degree in Computer Science, Engineering, or a related field.

8\-13 years of experience in application production support or a related role.

Strong understanding of software development lifecycle and DevOps principles.

Change Management , Incdient management , Problem Managemet,Stakeholder management

Experience supporting cloud\-based applications, preferably on AWS, Azure, or GCP.

Proficiency in at least one scripting language (e.g., Python, Bash).

Familiarity with monitoring tools (e.g., Datadog, Prometheus, Grafana).

Excellent problem\-solving and analytical skills.

Strong communication and collaboration skills.

A passion for AI and machine learning.

Bonus Points

Experience with generative AI models and algorithms (e.g., GANs, VAEs, Transformers).

Knowledge of MLOps principles and practices.

Experience with containerization technologies (e.g., Docker, Kubernetes).

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• *Job Family Group:**
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Technology

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• *Job Family:**
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Applications Support

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• *Time Type:**
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Full time

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• *Most Relevant Skills**
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Please see the requirements listed above.

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• *Other Relevant Skills**
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For complementary skills, please see above and/or contact the recruiter.

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• Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.*