Application Support Analyst (L2/L3\) – DEDAOSS
Application Support Analyst with 5 to 7 years of experience in
L2/L3 support of enterprise applications (functional \& application layer)
, ensuring
24×7 availability, SLA\-driven operations, and rapid incident resolution
.
Specialized in
application troubleshooting, configuration, and data\-level issue resolution
, with focus on
support automation and business continuity
—
excluding infrastructure/server\-level support
.
Key Responsibilities
Manage
incident, service request \& problem lifecycle (ITIL)
Perform
RCA, Bug identification, defect replication \& performance troubleshooting
Handle
application configuration, master data \& workflow support
Enable
monitoring, log analysis \& proactive issue detection
Support
change \& release from application perspective (UAT, validation, stabilization)
Coordinate with
business users, vendors \& development teams for incidents/ RCA
Ensure
data accuracy, application performance \& process continuity
Technical Skills
·
Oracle Forms \& Reports, PL/SQL, SQL etc.
·
.NET, basic Java/Python etc.
·
Splunk, AppDynamics (transaction/log analysis) etc.
·
Postman, SoapUI (API\-level troubleshooting) etc.
Process Skills
Incident, Problem \& Change Management
SLA/KPI tracking \& support governance
RCA, trend analysis \& preventive actions
(functional/application issues)
SOPs, runbooks, KB articles
Vendor coordination \& compliance (SOD, VAPT, audits)
Soft Skills
Strong
stakeholder management (Business–IT–Vendor)
Ownership\-driven approach (SPOC mindset)
Analytical
problem\-solving \& decision\-making
Focus on
continuous improvement \& automation
Ability to
train users and support L1 teams
Qualifications
B Tech/ M Tech (IT/Computer Science)
MCA
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