Application Support Engineer

• *Project Role :** Application Support Engineer

• *Project Role Description :** Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

• *Must have skills :** Adobe Experience Manager (AEM) Sites

• *Good to have skills :** NA

Minimum **5** year(s) of experience is required

• *Educational Qualification :** 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles \& Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with cross\-functional teams to ensure seamless issue resolution and system stability.
• Mentor junior team members by sharing knowledge and best practices to enhance team capabilities.
• Continuously evaluate and improve support processes to increase efficiency and effectiveness.

Professional \& Technical Skills

• Must To Have Skills: Proficiency in Adobe Experience Manager (AEM) Sites.
• Strong troubleshooting and problem\-solving abilities related to web content management systems.
• Experience with system monitoring and incident management tools to track and resolve issues.
• Ability to analyze logs and system metrics to identify root causes of application problems.
• Familiarity with deployment processes and version control systems within Adobe Experience Manager environments.
• Excellent communication skills to effectively collaborate with technical and non\-technical stakeholders.

Additional Information

• The candidate should have minimum 5 years of experience in Adobe Experience Manager (AEM) Sites.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education