Application Support Engineer

• *Project Role :** Application Support Engineer

• *Project Role Description :** Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

• *Must have skills :** Site Reliability Engineering

• *Good to have skills :** NA

Minimum **7\.5** year(s) of experience is required

• *Educational Qualification :** 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business systems. This role requires dynamic problem\-solving to identify root causes and ensure the smooth operation of multiple interconnected components. The position demands continuous vigilance and collaboration to maintain system reliability and support business continuity in a fast\-paced environment.

Roles \& Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross\-functional efforts to streamline incident resolution and improve system stability.
• Mentor junior team members to enhance their technical capabilities and problem\-solving skills.

Professional \& Technical Skills

• Must To Have Skills: Proficiency in Site Reliability Engineering.
• Strong knowledge of system monitoring, incident management, and root cause analysis techniques.
• Experience with automation tools and scripting to improve operational efficiency.
• Ability to design and implement scalable and reliable infrastructure solutions.
• Familiarity with cloud platforms and distributed systems architecture.
• Skilled in performance tuning and capacity planning to ensure optimal system availability.

Additional Information

• The candidate should have minimum 7\.5 years of experience in Site Reliability Engineering.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education