Application Support Engineer

• *Project Role :** Application Support Engineer

• *Project Role Description :** Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

• *Must have skills :** Amazon Web Services (AWS)

• *Good to have skills :** DevOps

Minimum **12** year(s) of experience is required

• *Educational Qualification :** 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles \& Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead efforts to streamline incident management processes and improve response times.
• Facilitate knowledge sharing and mentoring within the team to enhance overall expertise.
• Coordinate with stakeholders to ensure alignment of support activities with business objectives.

Professional \& Technical Skills

• Must To Have Skills: Proficiency in Amazon Web Services (AWS).
• Good To Have Skills: Experience with DevOps.
• Strong understanding of cloud infrastructure and service management within AWS environments.
• Ability to troubleshoot complex application and infrastructure issues effectively.
• Experience in monitoring tools and incident management platforms to ensure system health.
• Familiarity with automation and scripting to optimize support workflows.

Additional Information

• The candidate should have minimum 12 years of experience in Amazon Web Services (AWS).
• This position is based at our Hyderabad office.
• A 15 years full time education is required.

15 years full time education