As an Application Support Engineer, you will play a critical role in ensuring the reliability, performance, and availability of business\-critical web applications across global environments.
This is a customer\-facing support role that combines technical troubleshooting, application monitoring, and operational support. You will work closely with customers, development teams, and internal stakeholders to diagnose issues, resolve incidents, and maintain seamless application performance.
You will be part of a dynamic support team operating across rotational shifts, ensuring customers receive timely and effective support while contributing to continuous service improvement and operational excellence.
Monitor application health and system performance to ensure a seamless user experience.
Respond to user tickets and support requests related to application issues, incidents, and service requests.
Investigate application logs, identify root causes, and troubleshoot technical issues across environments.
Provide technical and operational support to customers through written and verbal communication channels.
Diagnose issues by gathering relevant information and asking targeted questions to understand customer challenges.
Guide users through troubleshooting steps and provide clear, easy\-to\-follow resolutions.
Perform remote troubleshooting and support activities across applications and infrastructure.
Leverage knowledge base articles and documented solutions to resolve customer issues efficiently.
Escalate unresolved issues to higher support levels while ensuring proper documentation and handover.
Follow up with customers to ensure issues are fully resolved and services are functioning as expected.
Support application deployments, hosting activities, and system integrations.
Apply ITIL\-based support processes and best practices while managing incidents and service requests.
Document troubleshooting steps, resolutions, operational procedures, and knowledge articles.
Contribute to team training, knowledge sharing, and continuous improvement initiatives.
Provide feedback on recurring issues, customer concerns, and potential product enhancements.
Bachelor’s degree in Information Technology, Computer Science, Engineering, MCA, or a related field.
Strong understanding of Linux/Unix operating systems and basic command\-line administration.
Experience troubleshooting web applications, enterprise applications, or production environments.
Strong analytical and problem\-solving skills with the ability to identify root causes and implement solutions.
Understanding of application monitoring, incident management, and operational support processes.
Knowledge of networking fundamentals and system connectivity concepts.
Understanding of software development lifecycle (SDLC) and version control concepts.
Strong verbal and written communication skills with the ability to support customers effectively.
Ability to create clear technical documentation and knowledge base content.
Strong organizational and multitasking skills with the ability to manage multiple incidents and priorities.
Customer\-focused mindset with a commitment to service excellence and issue resolution.
Ability to work effectively in rotational shifts and collaborate across cross\-functional teams.
Knowledge of HTML and CSS.
ITIL Foundation certification or exposure to ITIL\-based service management practices.
Exposure to Java\-based applications or application server environments.
Experience with deployment, release management, or application hosting activities.
Understanding of monitoring tools, log analysis platforms, and enterprise support environments.
Experience supporting customer\-facing web applications in a production environment.
Job Types: Full\-time, Permanent, Fresher
Pay: ₹180,000\.00 \- ₹215,000\.00 per year
Work Location: In person
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