Application Support Executive

• *3 months Contract**

• *Role summary**\- We are hiring an Application Support Executive to be the first point of contact for users of our business applications, keeping recruiters productive and issues moving to the right fix. You will troubleshoot, test releases, write the documentation and training material, and work with the development team to resolve application issues.

• *Key responsibilities:**

• *L1 application support:**
• *Be the first point of contact for application issues raised by email, chat or ticket; log, categorise and prioritise each one. Resolve L1 issues (access and permissions, login problems, data corrections, configuration queries, how\-to questions) within agreed turnaround times. Escalate L2/L3 issues to the development team or the vendor with clear steps to reproduce, screenshots and business impact. Update the requester until closure and confirm the fix works.**

• *Basic IT troubleshooting:**
• *Diagnose common user\-side problems: browser, cache, network issues, etc. on application.**

• *User access management:**

• *Create, change and remove application access for joiners, movers and leavers, as per approved requests, and keep an audit trail. Review user lists and permissions periodically and flag excess or dormant access.**

• *Data confidentiality and security :**
• *Handle candidate and client data in line with information\-security and data\-protection policies. Report suspected security incidents or data exposure immediately.**

• *Testing**

• *Prepare test cases and test new releases, fixes and configuration changes before they reach users (functional, regression and user acceptance testing). Log defects with clear reproduction steps and retest after the fix.**

• *Documentation**

• *Maintain a knowledge base of known issues, fixes and FAQs, and keep it current. Write and update SOPs, user guides, release notes and issue logs**.

• *Training material**

• *Create user guides, quick\-reference sheets, short videos and slide decks for new features and new joiners. Run walkthroughs and refresher sessions for recruiters and business users when asked. Communicate releases and changes to users in plain language: what changed, what to expect and who to contact.**

• *Working with the development team**

• *Act as the link between users and developers: relay issues, clarify requirements and track fixes to closure. Join triage and release discussions, and flag recurring issues so the root cause gets fixed. Report weekly on ticket volumes, open issues, repeat problems and turnaround times. Page 2 of 4Job Description – Application Support Executive Log and follow up issues with external vendors and implementation partners, and keep users informed on their progress.**

• *Reporting, data hygiene and continuous improvement**

• *Prepare weekly ticket and issue reports for the Technology Leader. Spot and fix duplicate or incomplete records in the applications, within the access you have. Identify repeat issues and suggest automation, self\-service fixes or knowledge\-base articles to reduce tickets. Use AI tools to speed up triage, documentation and training content, with human review.**

• *Skills and qualifications**

Must have Graduate in IT, Computer Science or a related field (or equivalent experience). 2–4 years in application support, helpdesk or IT support. Solid basic IT troubleshooting: Windows, browsers, networking basics, Microsoft 365\. Experience with a ticketing or helpdesk tool and with writing clear defect reports. Hands\-on experience writing test cases and running manual testing. Strong written English; able to write documentation and training material that nontechnical users can follow. Patient, service\-minded communication with business users.

• *Good to have**

Experience with business applications like an ATS/ CRM (Salesforce)/ HRMS/ SaaS tools in general. Familiarity with Jira or a similar tool for tracking bugs. Experience creating screen recordings or e\-learning content. Prior experience in recruitment, HR tech or professional services.

Pay: ₹257,000\.00 \- ₹500,000\.00 per year

Benefits

• Health insurance
• Life insurance
• Provident Fund

Work Location: In person