Area Manager - Restaurant Operations

ROADSTER HOSPITALITY PVT. LTD.Job Description – Area Manager (QSR Operations)

• *Position:** Area Manager – Operations
• *Brand:** Wrapafella / Roadster Hospitality Pvt. Ltd.
• *Location:** Bengaluru, Karnataka
• *Job Type:** Full\-time \| On\-site / Field\-based
• *Travel:** Required, including outstation travel
• *Joining:** Immediate / As soon as possible
• *Preferred Candidates:** Bengaluru\-based

Role Overview

We are looking for an experienced, hands\-on **Area Manager – QSR Operations** to oversee multiple Quick Service Restaurant outlets, ensuring operational efficiency, profitability, service standards and effective manpower management.

The ideal candidate should have proven experience managing multiple QSR outlets, a sound understanding of unit\-level Profit \& Loss (P\&L) statements, and the ability to independently manage operational challenges across locations.

This is a field\-oriented role requiring regular outlet visits, direct interaction with store teams and flexibility to travel as business requirements demand.

Key Responsibilities

• *1\. Multi\-Unit Operations Management**

• Oversee day\-to\-day operations across multiple QSR outlets.
• Ensure adherence to SOPs, food quality, hygiene, safety and customer service standards.
• Conduct regular outlet visits, operational audits and performance reviews.
• Identify operational gaps and implement corrective actions.
• Coordinate with airport concessionaires, landlords and other operating partners wherever applicable.

• *2\. Unit Profitability \& P\&L Management**

• Understand, monitor and analyse individual outlet P\&Ls.
• Drive revenue growth while maintaining control over food costs, manpower costs, wastage and operating expenses.
• Monitor key performance indicators including sales, gross margins, food costs, labour productivity and outlet profitability.
• Identify opportunities to improve store\-level EBITDA and operational efficiencies.
• Prepare periodic performance reports for Management.

• *3\. Manpower Planning \& Team Management**

• Plan and maintain appropriate staffing levels across outlets based on business volumes.
• Monitor manpower productivity, attendance, deployment and shift scheduling.
• Coordinate with HR for recruitment, replacements, onboarding and employee retention.
• Train, mentor and guide outlet managers and supervisors.
• Build accountable, motivated and performance\-oriented store teams.
• Manage employee\-related operational issues and maintain discipline across locations.

• *4\. Sales \& Business Performance**

• Drive outlet\-wise sales targets and operational performance.
• Monitor product availability, menu execution, upselling and customer experience.
• Work with Management on local sales initiatives and promotional activities.
• Analyse underperforming outlets and implement improvement plans.

• *5\. Inventory, Cost \& Quality Control**

• Ensure proper inventory planning, stock availability and ordering discipline.
• Monitor food wastage, pilferage, consumption patterns and stock variances.
• Ensure compliance with food safety and hygiene standards.
• Coordinate with procurement, supply chain and support teams to minimise operational disruptions.

• *6\. Reporting \& Coordination**

• Submit regular reports on outlet sales, profitability, manpower and operational performance.
• Coordinate with HR, Accounts, Procurement and Management.
• Support new outlet openings, staff deployment and operational stabilisation.
• Escalate critical issues promptly and ensure timely resolution.

Candidate Requirements

• **Experience:** Preferably 4–7 years in QSR or organised food\-service operations, including demonstrated experience handling multiple outlets.
• Prior experience as an Area Manager, Cluster Manager or Multi\-Unit Operations Manager in a recognised QSR chain is preferred.
• Strong understanding of unit\-level P\&Ls, food costs, manpower costs and operational profitability.
• Proven ability to manage store managers and frontline teams.
• Good planning, analytical, communication and problem\-solving skills.
• Comfortable using Excel, POS reports and operational dashboards.
• Willingness to travel regularly and work flexible hours based on operational needs.
• **Preference will be given to candidates currently residing in Bengaluru**, with familiarity with the local market.

Key Performance Expectations

The Area Manager will be evaluated primarily on

• Achievement of outlet\-wise sales and profitability targets.
• Control over food costs, wastage and manpower expenses.
• Staffing stability and employee productivity.
• Adherence to operational, food safety and service standards.
• Timely resolution of operational issues.
• Overall performance and consistency across assigned outlets.

Work Environment

This is a hands\-on, field\-based position rather than a desk\-oriented management role. The successful candidate must be comfortable spending substantial time at outlets, working closely with store teams and taking ownership of operational performance.

• *Candidates available to join immediately or at short notice will be preferred.**

Pay: ₹40,000\.00 \- ₹60,000\.00 per month

Work Location: In person