Assistant Manager – CRM (Handover Operations) Raveshia Realty

• *Job Title:** Assistant Manager – CRM (Handover Operations)
• *Location:** Ghatkopar East (Pantnagar), Mumbai
• *Project:** Raveshia Aryana Heights
• *Working Days:** Monday to Saturday
• *Timings:** 10:00 AM to 7:00 PM

• *Job Summary**

We are seeking a detail\-oriented Assistant Manager – CRM to manage post\-OC (Occupancy Certificate) and possession\-related activities at site. This role involves coordination with internal teams and communication with customers to ensure a smooth handover process.

• *Key Responsibilities**

• *Post\-OC \& Possession Management**

• Handle the process from OC receipt to final possession handover
• Follow internal processes and maintain documentation
• Maintain records of customer interactions and handovers

• *Snagging \& Quality Coordination**

• Conduct snagging inspections with customers
• Track and follow up on closure of observations
• Coordinate with relevant teams for resolution

• *Handover \& Documentation**

• Ensure units are ready prior to possession
• Prepare and verify documents such as possession letters, forms, and payment records
• Coordinate with accounts for payment status and closure
• Maintain proper documentation records (physical and digital)

• *Customer Interaction**

• Act as a point of contact for customers after OC
• Respond to queries and provide updates
• Support a smooth possession experience

• *Coordination**

• Work with internal departments including projects, legal, accounts, and facility teams
• Monitor completion of pre\- and post\-possession activities

• *Process \& Reporting**

• Follow standard operating procedures
• Maintain reports and share updates with management

• *Candidate Requirements**

• 4\-6 years of experience in CRM or post\-sales, preferably in real estate
• Experience in possession and handover processes is preferred
• Good communication and coordination skills
• Ability to manage multiple tasks and follow timelines
• Basic knowledge of documentation and reporting

• *Key Skills**

• Coordination and follow\-up
• Attention to detail
• Communication skills
• Process\-oriented approach
• Accountability

Interested candidates may apply by submitting their updated resume or email directly to **careers@raveshiarealty.com**

Job Types: Full\-time, Permanent

Pay: ₹800,000\.00 \- ₹1,000,000\.00 per year

Work Location: In person