Assistant Manager- - Network Operations & Support

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

• *Job Summary**

The Fortinet Security Engineer manages the daily operations, configurations, and architecture of enterprise firewalls and network security systems.

This includes maintaining maximum uptime, implementing architectural upgrades, handling technical support escalations, and executing threat\-mitigation strategies.

• *Core Responsibilities**

• *Infrastructure \& Architecture**

• Deployment: Install, test, and configure Fortinet security hardware, software, and virtual appliances.
• Policy Management: Design and maintain firewall rules, routing policies, NAT, and security profiles (IPS, Anti\-Virus, Web Filtering, Application Control).
• VPN Management: Implement and manage secure remote access networks including site\-to\-site IPsec VPNs and SSL\-VPN solutions.
• SD\-WAN Management: Deploy and optimise Fortinet Secure SD\-WAN topologies across distributed enterprise networks.

Operations \& Incident Response

• Monitoring: Use tools like FortiAnalyzer and FortiSIEM to track security alerts, analyse traffic pattern logs, and generate reports.
• Troubleshooting: Diagnose complex Level 2 and Level 3 network and security incidents, performing Root Cause Analysis (RCA).
• Lifecycle Management: Create Methods of Procedure (MOPs) for firmware upgrades, security patching, and hardware replacements.

Consulting \& Collaboration

• Client Facing: Gather client business requirements and design tailored network architectures using the Fortinet ecosystem.

Knowledge Transfer: Train client operations staff and internal L1/L2 engineering teams on best security practices.

• **Required Skills \& Experience**

• *Technical Skills Matrix**
• Fortinet Core Ecosystem: In\-depth knowledge of FortiGate, FortiManager, FortiAnalyzer, and FortiClient.
• Networking Protocols: Advanced routing (BGP, OSPF), switching, TCP/IP, and local area network architectures.
• Cybersecurity Frameworks: Familiarity with industry standards like NIST, ISO 27001, or PCI DSS.

Experience \& Qualifications

• Experience: Minimum 3 to 5\+ years of hands\-on experience in network administration or network security engineering roles.

Education: A Bachelor's degree in Computer Science, Information Technology, or an equivalent industry\-recognised qualification.

• Certifications (Highly Valued)
• Fortinet Certified Professional (FCP): Network Security path.
• Fortinet Certified Solution Specialist (FCSS): Formerly known as NSE 4, NSE 5, NSE 6, or NSE 7 certifications.