Assistant Manager - Operations ETS

• *Job Summary**

We are looking for an experienced Assistant Manager – ETS to manage end\-to\-end corporate employee transportation operations, ensuring safe, timely, cost\-effective and efficient pickup and drop services. The role involves transport planning, team supervision, vendor management, client coordination, SLA compliance, safety and operational performance monitoring.

• *Key Responsibilities**

• Manage daily employee transportation operations, including shift\-wise cab deployment, rostering, route allocation and trip monitoring.
• Ensure timely vehicle placement, optimal utilization, accurate employee mapping and uninterrupted transport services.
• Supervise transport executives, coordinators and ground staff, ensuring operational efficiency and adherence to SOPs.
• Coordinate with transport vendors and drivers to maintain service quality, vehicle readiness, attendance and compliance.
• Handle client coordination, employee complaints, operational escalations and service disruptions.
• Monitor trip delays, no\-shows, breakdowns, route deviations and emergencies, ensuring timely resolution.
• Ensure compliance with transportation safety protocols, statutory requirements, vehicle documentation and client\-specific SOPs.
• Track SLAs and operational KPIs, including on\-time performance, trip completion, vehicle utilization and customer complaints.
• Prepare and review transport MIS, roster reports, exception reports and performance dashboards.
• Monitor transportation costs, optimize routes and vehicle utilization, and implement corrective actions to improve efficiency.
• Support capacity planning for new routes, shift changes, peak\-hour demand and additional transportation requirements.

• *What We're Looking For**

• Graduate in any discipline; preference for Logistics, Transport, Operations or Management.
• 5\+ years of relevant experience in Employee Transportation Services (ETS) or corporate transport operations.
• Strong knowledge of employee pickup and drop operations, rostering, cab routing, trip monitoring and vendor management.
• Experience in client coordination, team supervision, escalation handling and SLA monitoring.
• Understanding of transport safety, statutory compliance, driver documentation and operational SOPs.
• Proficiency in transport MIS, reporting and basic data analysis.
• Strong communication, coordination, problem\-solving and decision\-making skills.
• Willingness to work in rotational and night shifts.

• *Key Performance Indicators**

• On\-time pickup and drop performance.
• SLA compliance and service quality.
• Vehicle utilization and transportation cost optimization.
• Vendor performance and safety compliance.
• Employee complaint resolution and operational efficiency.

Pay: Up to ₹50,000\.00 per month

Benefits

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Work Location: In person