Assistant manager - Operations - PNQ

DHLMH, IN1d ago

Full-timevia indeed

Job Description

*1\.****Purpose**

Responsible for designing processes and aligning technology to support E\-Retail operations and ensure qualitative alignment and implementation of these new process to support E\-Retail operations

*2\.****Key Responsibilities**

*Responsibilities**

Drive adherence to Standard Operating Procedures and Execution Excellence for E Retail(e.g. On\-time delivery performance, Transit times, net service levels, SLAH, RTO reduction, timely connectivity onto the network, reduction in errors etc)
Drive safety and security of all E Tail shipments in the location

Drive timely, accurate and profitable delivery of shipments to customers

Ensure they meet their MOO targets

Ensure adherence to service quality levels set forth for the location

3\. **Key Result Areas and Key Performance Indicators**

*Key Performance Indicators**

Drive service quality and excellence in the branch

ü Overall service quality for E Retail products in terms of Net Service Levels (NSL)

ü Reduction in remittance exception cases

Ensure effective tracking and real\-time responsiveness

ü MOO Scorecard for location

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Job Overview

Job type: Full-time
Work mode: On-site
Location: Mumbai
Posted: 1d ago
Source: Indeed

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Assistant manager - Operations - PNQ

Job Description

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