Responsible for designing processes and aligning technology to support E\-Retail operations and ensure qualitative alignment and implementation of these new process to support E\-Retail operations
3\. **Key Result Areas and Key Performance Indicators**
1
Drive service quality and excellence in the branch
ü Overall service quality for E Retail products in terms of Net Service Levels (NSL)
ü Strike rate %
ü RTO % reduction
ü Reduction in remittance exception cases
2
Ensure effective tracking and real\-time responsiveness
ü MOO Scorecard for location
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