Assistant Operations Manager

Offenso Hackers Academy

Job Title**:**Assistant Manager – Operations

Location**:**Kochi, Kerala

Experience**:**2–3 Years

Salary Package**:**₹30,000–₹35,000 per month

• *Job Overview**

Offenso Hackers Academy is looking for a proactive and result\-oriented Assistant Manager – Operations to support and streamline daily operations across its branches. The ideal candidate should have strong organizational, team coordination, reporting, and problem\-solving skills, with the ability to ensure smooth operational functioning and compliance with company policies.

• *Key Responsibilities**

• Monitor and manage day\-to\-day operational activities to ensure smooth functioning.
• Coordinate with branch managers academic teams, sales teams, finance, HR, and other departments.
• Track student admissions, batch commencement, new batch plannings, attendance, student status, and course completion, Examination and placement department overseeing.
• Monitor branch wise operational performance, identify gaps, and ensure timely corrective actions.
• Prepare and maintain operational reports, dashboards, and performance updates for management review.
• Ensure adherence to company SOPs, operational policies, timelines, and reporting procedures.
• Follow up with respective teams on pending tasks, student confirmations, batch requirements, and operational issues.
• Conduct periodic operational audits and verify the accuracy of records maintained in internal portals and trackers.
• Support the implementation of new processes, systems, and operational improvements.
• Escalate critical issues to senior management and ensure timely resolution.
• Assist management in reviewing operational KPIs and improving overall efficiency and accountability.
• Review and monitor the overall operations of all branches, ensure adherence to company policies and SOPs, identify operational gaps, coordinate corrective actions, and take responsibility for executing all tasks and assignments delegated by the reporting authority and management within the specified timelines.

• *Required Qualifications and Skills**

• Bachelor's degree in Business Administration, Management, or a related field.
• 2–3 years of experience in operations, administration, branch coordination or a similar role.
• Strong communication, coordination, and interpersonal skills.
• Good knowledge of MS Excel, Google Sheets, reporting, and documentation.
• Ability to analyse operational data, identify gaps, and follow up on action items.
• Strong organizational skills, attention to detail, and problem\-solving ability.
• Ability to manage multiple responsibilities and coordinate with cross\-functional teams.
• A proactive mindset with a strong sense of ownership and accountability.

Preferred: Experience in the education, training, edtech, or multi\-branch operations sector.

• *Ideal Candidate Profile**

The ideal candidate should be systematic, disciplined, detail\-oriented, and comfortable working in a target\-driven environment. The candidate must be capable of coordinating with multiple departments, monitoring performance, ensuring policy compliance, and providing reliable operational support to management.

Pay: ₹25,000\.00 \- ₹35,000\.00 per month

Benefits

• Cell phone reimbursement
• Provident Fund

Experience

• Academic Operations : 2 years (Required)

Work Location: In person