Assistant Support & Service Manager

• *Key Responsibilities**

• Manage daily customer support and service activities to ensure timely and effective resolution of customer issues.
• Monitor support tickets, service requests, and customer inquiries to ensure adherence to service level agreements (SLAs).
• Handle complex customer complaints and escalations, providing prompt and satisfactory resolutions.
• Coordinate with internal departments to address customer concerns and service\-related issues.
• Build and maintain strong relationships with customers and key stakeholders.
• Ensure consistent communication with customers regarding service updates and issue resolution.
• Support customer retention and satisfaction initiatives.
• Work closely with Sales, Operations, Technical, Product, and Quality teams to improve service delivery.

• *Qualifications**

• Bachelor's degree in Business Administration, Customer Service Management, Operations Management, Engineering, or a related field.
• Relevant certifications in Customer Service, IT Service Management, or Operations Management are an advantage.

• *Experience**

• 2–3 years of experience in customer support, service operations, or customer success.
• Prior experience in team supervision is preferred

• *Required Skills**

• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Leadership and team management abilities.
• Problem\-solving and conflict resolution skills.
• Ability to manage multiple priorities in a fast\-paced environment.
• Data analysis and reporting skills.
• Knowledge of CRM, ticketing, and service management systems.
• Proficiency in Microsoft Office Suite and reporting tools.

Pay: ₹310,000\.00 \- ₹420,000\.00 per year

Benefits

• Cell phone reimbursement
• Provident Fund

Work Location: In person