Associate Business Analyst -Support background (BFSI)

– Associate Business Analyst

\*\*Department:\*\* Internal Product Team

\*\*Experience:\*\* 4–6 Years

\*\*Location:\*\* Hyderabad / Chennai

\*\*Budget:\*\* ₹12–12\.5 LPA

\*\*Hiring Priority:\*\* Urgent

\#\#\# Job Overview

We are looking for an Associate Business Analyst with a strong technical and functional support background who is interested in transitioning into a Business Analyst role within our internal Product Team.

This is not a conventional Business Analyst requirement. We are specifically looking for professionals who have hands\-on experience in product/application support and understand both the technical and functional aspects of a product.

The candidate should be capable of understanding product functionality, troubleshooting issues, coordinating with technical teams, and interacting with business stakeholders to understand requirements and provide solutions.

\#\#\# Key Responsibilities

\* Understand the product's functionality, features, and business workflows.

\* Provide technical and functional support for the product.

\* Analyze application issues and identify root causes.

\* Work closely with technical teams to investigate and resolve product\-related issues.

\* Interact with business stakeholders to understand their requirements and challenges.

\* Translate business requirements into functional specifications.

\* Coordinate between business and technical teams to ensure effective communication.

\* Support product enhancements, feature improvements, and issue resolution.

\* Participate in requirement gathering, documentation, and product discussions.

\* Develop a strong understanding of the product roadmap and business objectives.

\#\#\# Mandatory Skills \& Requirements

\* 4–6 years of overall experience.

\* Strong background in application/product support.

\* Good understanding of both technical and functional aspects of a product.

\* Ability to understand product workflows and functionality.

\* Experience troubleshooting application or product\-related issues.

\* Good stakeholder management and communication skills.

\* Ability to coordinate with developers, technical teams, and business users.

\* Interest in transitioning from a support\-oriented role into Business Analysis.

\* Willingness to work from either Hyderabad or Chennai, depending on business requirements.

\#\#\# Preferred Candidate Profile

Candidates from the following backgrounds would be suitable

\* Application Support Engineer

\* Product Support Engineer

\* Technical Support Analyst

\* Production Support Engineer

\* Functional Support Analyst

\* L2/L3 Application Support Professionals

\*\*Important:\*\* Candidates with only traditional Business Analyst experience and no technical/product support exposure may not be suitable.

Pay: ₹500,000\.00 \- ₹1,200,000\.00 per year

Work Location: In person