OPENTEXT \- THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI\-First. Future\-Driven. Human\-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Provides technical and consultative assistance on engagements involving implementing the OPENTEXT Documentum product suite for our world\-wide customers. Understands ITIL process and would be able to contribute in resolving incidents and fulfilling service requests, also performs installation, development\& integration, administration whenever is required based on Technical lead assistance . Capable of performing assigned tasks with minimal supervision.
- Having good understanding of principles of Enterprise Content Management systems
- Exposer of different Documentum Suites like Content Server, D2,D2LS, Webtop DFS, DFC, BOF, WDK, DQL, Captiva, Infoarchive ,Documentum Administrator, Tomcat, Xplore, CTS
- Good exposer in Documentum administration and maintenance activities
- Participate in the day\-to\-day administration of the systems, including Incident\& Problem Management
- Participate and contribute to change\& release management process.
- Good to have exposer of programming using Core Java and DFC.
- Good to have working knowledge of Unix and Windows operating systems.
- Strong analytical skills combined with ability to work in a fast\-paced environment with geographically distributed teams.
- Flexible to work in shifts.
- Experience: 1 \- 3 years
- *What you need to succeed:**
- Represent OPENTEXT in a professional manner to customers, partners and other OPENTEXT personnel at all times
- Support and report to engagement delivery manager while assigned to active customer engagements. Regularly communicate status to the engagement project manager and proactively identify issues and preventive/remedial measures
- Establishes relationships with client technical counterparts. Participates in client meetings related to solution scoping and planning. Assist in the creation of proposals that address current and evolving client requirements
- Perform installation, development, configuration, integration, administration, and testing activities. Collaborate with senior staff and the engagement delivery manager as required during difficult customer situations. Work in conjunction with colleagues and the Product Support organization to ensure effective resolution of technical issues encountered during implementations
- Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep delivery managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements
- Provide knowledge transfer to team members, train staff personnel, provide on the job guidance and mentoring and conduct training sessions to customer personnel when authorized by management
- Adhere to processes and methodologies to perform the required function. Report deviations from defined processes to the engagement project manager and recommend associated improvements
- Acquire OPENTEXT Proven Certification in Documentum Content Management, administration, programming, development.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.