Associate

• *Job Summary:**

• *Customer Service Backend Process**\-will be responsible for managing end\-to\-end insurance back\-office and data processing operations for P\&C insurance. The role involves ensuring adherence to client\-specific insurance processes, meeting productivity and quality benchmarks, and maintaining strong client relationships. The ideal candidate should have hands\-on experience in insurance operations within a BPO/KPO environment, strong leadership skills, and a deep understanding of insurance workflows.

• *Key Responsibilities:**

• **Operational Excellence:**
• Perform insurance\-related back\-office tasks such as policy iurance, endorsements, renewals, cancellations, and claims support.
• Accurately process insurance data in client systems while meeting quality and TAT requirements.
• Follow defined SOPs, SLAs, and client\-specific insurance guidelines.
• Validate and update policyholder information and insurance documents..
• **Quality and Productivity:**
• Meet assigned productivity, accuracy, and turnaround time targets.
• Adhere to quality standards and participate in internal quality audits.
• Rework assigned cases promptly and implement feedback shared by the Team Leader or QA team.
• **Compliance and Documentation:**
• Ensure compliance with company policies, data privacy standards, and client requirements.
• Maintain confidentiality of client and policyholder information.
• Keep accurate records related to work completed, productivity, and effort tracking.
• **Team Collaboration**
• Actively participate in team huddles, training sessions, and knowledge\-sharing activities.
• Follow attendance, break schedules, and shift adherence guidelines.
• Support team goals by being flexible during high\-volume periods.

Qualification\-Any Graduation

Skills\-Ethics Communication Skills

Pay: ₹300,000\.00 \- ₹336,000\.00 per year

Benefits

• Food provided
• Health insurance
• Provident Fund

Work Location: In person