UL Solutions seeks an Associate Customer Service Representative for UK shifts to serve as the primary liaison between our software products and our clients. Based in Karnataka, this role is central to enhancing customer satisfaction, retention, and overall experience. You will provide expert product support and service across multiple channels, including email, phone, chat, and SMS, directly influencing a client's business success with our tools. Key duties involve troubleshooting, guiding users, and ensuring prompt, effective resolution of inquiries. This position reports directly to the Customer Service Supervisor and requires a strong commitment to representing UL's values in every interaction, making it a critical touchpoint for building lasting customer relationships.