Associate III - SRE, .Net Application Support

• *Role description** **SRE Engineer \- AP Applications**

• *Experience**

• *Total Experience: 5\-7 years**

• *Role Overview**

The SRE Engineer will be responsible for supporting AvidPay applications, which include multiple payment\-related systems and supporting platforms. The role requires working in a dynamic environment with continuously evolving releases, ensuring operational stability, monitoring, and proactive issue management across the application landscape.

• *Required Skills and Expertise**

• Proficiency in .NET\-based ecosystems and related development/runtime environments
• Experience with function apps and distributed architectures
• Knowledge of messaging systems such as RabbitMQ for queue monitoring and troubleshooting
• Familiarity with schedulers (e.g., Nacha) for managing batch jobs and payment processes
• Understanding of CI/CD pipelines (Azure DevOps) and deployment workflows
• Strong understanding of SRE principles with focus on production support and operations.
• Hands\-on experience with monitoring tools such as Dynatrace and ing systems like PagerDuty
• Strong understanding of cloud\-based application architecture and how applications are deployed and hosted
• Ability to interpret technical architecture, including platform components and hosting environments (e.g., Azure\-based services)
• Ability to handle manual and automated monitoring, especially in dynamic release environments
• Skills in incident management, handling, and response workflows
• Strong troubleshooting capabilities for production issues and operational incidents
• Ability to analyze logs, identify root causes, and support incident resolution.
• Understanding of cloud\-based environments and application hosting concepts.

• *Key Responsibilities**

• Provide operational support for cloud\-based applications within payment ecosystem.
• Monitor application health using tools such as Dynatrace and PagerDuty, including managing s and performing manual monitoring where required.
• Perform troubleshooting across production systems, including handling incidents, s, and system anomalies.
• Support and maintain processes related to incident management, change management, and operational workflows.
• Work on scheduling and management of jobs, including platforms like Nacha and queue systems such as RabbitMQ.
• Analyze system behavior and identify patterns to enable proactive issue detection rather than reactive responses.
• Participate in knowledge transfer (KT) sessions and contribute to building detailed understanding documents and runbooks.
• Collaborate with SMEs and engineering teams to understand application architecture, business flows, and technical dependencies.
• Support integrations, upstream and downstream systems, and third\-party components involved in payment processing.
• Contribute to ongoing improvements in monitoring coverage, ing mechanisms, and operational efficiency.
• Supporting applications including APIs, fraud platforms, reconciliation systems, and routing services.

• *Key Expectations**

• Ability to develop a holistic understanding of the application ecosystem rather than focusing on isolated issues.
• Capability to move from reactive monitoring to proactive pattern\-based analysis.
• Willingness to work in a high\-operations environment with frequent releases and evolving systems.
• Strong collaboration skills to work with multiple teams, including engineering, SMEs, and delivery management.
• Contribution to documentation, SOPs, and continuous improvement initiatives.

• *Skills**

application support,payment processing,site reliability engineering,incident managment,azure platform,continuous improvement,dynatrace,azure devops

• *About UST**

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.