Associate Lead - Change Management

Job Description

• *Education Qualification :**

Engineer \- B.E / B.Tech / MCA

• *Skills :**

Secondary \-\> Functional \| IT Change Management \| Reviewing and Closing of Requests for Change (RFCs) \| 4 \- Advanced

Tertiary \-\> Behavioral \| Microland Skills \| Execution Excellence \| 4 \- Advanced

Tertiary \-\> Behavioral \| Aptitude \| Tasks Related Skills \| 4 \- Advanced

• *Certification :**

Technology \| IT Service Management Certifications \| ITIL Intermediate Certificate

Skills Required

• Co\-ordinate, facilitate, advice, and manage cross\-regional and global changes
• Act as a facilitator for/between the Regional Change Managers where necessary
• Convene, chair, and minute the Global CAB (Change Advisory Board)
• Ensure adherence to the Change Management policy both regionally and globally
• Assess RFCs (Request for Changes) for completeness and validity
• Ensure that Prioritization and Categorization of RFCs occur within limits defined for that region or globally
• Reject RFCs which lack appropriate information
• Provide authorization for all RFCs to proceed (no RFC may proceed without authorization of the Change Manager or his nominated deputy)
• Manage and communicate the Forward Schedule of Changes (FSC) / Change Calendar
• Ensuring that RFCs have been raised for all changes taking place
• Filtering, reviewing and assessing all of the changes that are raised
• Determining the correct approval levels to be applied to the change
• Steering changes through the review and approval process
• Facilitating the risk and impact assessment process for each change
• Preparing the documentation required to support the Technical Reviews and CAB meetings
• Attending Technical Review meetings for change related items
• Publication and circulation of the post\-meeting change documentation for CAB meetings
• Notifying change owners and implementers of the approval, rejection and rescheduling of changes Confirming the closure and closure status of changes and conducting any post implementation reviews required
• Production of management statistics on the Change Process
• Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.
• Provides second\-level support, reviews junior employees work, and offers day\-to\-day guidance to improve quality and first\-time resolution.

Location

IND\-KA\-Bengaluru\-Ecospace1B\-ML

Created On

09\-Oct\-2026