Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Department: IWPB
In this role, you will
- Accountable for services allocated to you for vulnerability management, tracking and continuous improvement and infrastructure security base changes for Digital services/servers, primarily in the APAC region
- Responsible for reporting the allocated services patch status to Regional / Global Environment Manager in a timely manner
- Drive and be accountable for plans and schedules with a strong planning mindset and outlook
- Maintain close working relationship with ITSOs to ensure shared communication of schedules/updates/changes/issues, and always looking for demise opportunities
- Co\-ordinate with REM for any help related to any challenges / issues \- identify, and escalate if necessary and own until resolution, and to share updates
- Ensure the list of servers/services assigned is maintained accurately by checking any new additions – know what you’re responsible for and own it
- Ensuring cyclic patch management of OS/Middleware /DB per quarter as per agreement with ITSO for the full calendar year
- Patch status to be compliant at all times, and immediate remediation be acted on should services be close to delinquency, with a priority on critical vulnerabilities
- Responsible for raising changes (CRs), attending CAB and co\-ordinating with support teams before and during the Change implementation
- Change Records should comply with Change Management guidelines and standards
- Ensure all appropriate services are on\-boarded onto Patching Automation and DIGS, and encouraging use of the Patching Automation tool, working with PAT team on improvements/feedback
- Timely escalation of risks and issues and mitigation by action and prioritization
- Ensure compliance with internal and external technology standards and regulatory obligations
- assigned is maintained accurately by checking any new additions before accepting into the list
- Critical Vulnerabilities should always be actioned as per priority
- Flexible to work over weekends/evening as per Changes schedules and resource requirement or availability
- Utilising and updating Jira for co\-ordinating work with Infrastructure engineersAbility to build strong relationships and communicate with a wide spectrum of stakeholders
- Strong written and verbal communication especially with senior stakeholders in Business \& IT
- Familiar with Jira, Confluence, DevOps tools, Agile methodologies
- Experience of working with multi\-disciplined, multi\-location teams to timelines
- Ability to work in an unstructured and changing environment and adaptable to managing changing priorities with the ability to pivot on strategy and priorities when business needs arise
- Self\-sufficient and demonstrates initiative, and open to learn new practices and techniques
- Strong co\-ordination skills with the ability to influence others positively
- Strong team player engaging and encouraging others with forward thinking approach
- Open to different cultures, opinions and working practices
To be successful in this role, you should meet the following requirements* A high level of commitment and self\-motivation, together with an ability to deal with stressful environments
- Passionate about delivering value to customers
- Proven technical expertise in an IT role
- Good knowledge of crisis response and recovery
- Track record of successful staff management and motivation
- Excellent analytical and problem solving skills
- Highly adaptable and ability to approach things differently
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India