Associate Software Development Engineer - Service Management

• *Job Description**

:**Education Qualification :**

Any Graduate

• *Skills :**

Primary \-\> Technology \| IT Service Management Tools \| Servicenow \| 3 \- Experienced

Primary \-\> Technology \| Programming Languages \| Javascript (JS) \| 3 \- Experienced

Secondary \-\> Technology \| Programming Languages \| AngularJs \| 2 \- Knowledgeable

Secondary \-\> Behavioral \| Aptitude \| Managerial Skills \| 3 \- Experienced

• *Certification :**

Technology \| ServiceNow \| Certified Implementation Specialist \- ITSM

Details

1\. Hardware and Networking: Knowledge on Desktop Hardware \- Multiple Vendors, Remote Management Tools, Technical understanding on network fundamentals and topology

2\. AD: Knowledge of AD Roles, Global Catalog Server, AD Group Policy, Knowledge of AD tools. Working knowledge of deploying Windows Group Policies

3\. Win 7 /8

a) Good working knowledge of Windows 7 transition planning, Working knowledge on Win 7 deployment and Image Engineering. Knowledge on MDT 2010 framework deployment Image SOE creation.

b) Working knowledge of Deployment of Win 7 features such as Bit locker / Bit lockers to go (encryption) or 3rd party encryptions as per customer requirement, Direct Access etc.

c) Good working knowledge of Windows 7 deployment Process creation and Win 7 rollout using Zero touch deployment (leveraging desktop management tools like SCCM.), Lite touch /Manual deployment, Bare\-metal deployment

d) Direct access Branch Cache Working knowledge of Design and Deployment of Direct Access and Branch Cache

4\. Desktop Virtualization

a) Good working knowledge of Microsoft VDI framework.

b) Working knowledge of Microsoft Desktop Optimization (MDOP) technologies

c) App\-V \- Application Virtualization technologies (apps sequencing and virtualization)

d) MED\-V \- O/S virtualization and provisioning

e) AGPM \- Group Policy management for greater control

f) DaRT \- Troubleshooting and repairing system failures

g) MBAM \- Manage/Recover BitLocker protection keys and compliance monitoring.

5\. Assessment tools: Good working knowledge of Application compatibility assessment and remediation on Microsoft ACT framework. Working knowledge on MAP based assessment and validation.

6\. Backup: Good Working knowledge of Profile backup restore (USMT/scripts), Data backup using scripts/MS easy transfer /3rd party tools

7\. Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.

8\. Provides second\-level support, reviews junior employees work, and offers day\-to\-day guidance to improve quality and first\-time resolution.

• *Location**

IND\-KA\-Bengaluru\-Ecospace1B\-ML

• *Created On**

03\-Jun\-2026