About Kinaxis
Are you looking to join an innovative, market\-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!
In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best\-in\-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end\-to\-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.
About the team
Chennai, India
Within Global Customer Care, the Solution Performance \& Scalability team helps customers understand, assess, and improve the performance characteristics of their Maestro solutions. We provide proactive insight into solution scalability, identify risks that may affect user experience, and deliver practical, data\-driven recommendations. The Associate Solution Performance Analyst will strengthen the team’s execution capacity by supporting core performance engagements and related analysis, helping turn established methods into consistent, high\-quality deliverables for internal and external stakeholders. This role also offers the opportunity to learn from experienced team members and gain exposure to performance analysis in a global SaaS environment.
About the role
- Support the execution of deployment\-focused performance engagements, including data gathering, analysis, and preparation of customer\-facing deliverables.
- Analyze system and usage data to identify trends, anomalies, and potential risks that may affect solution performance or scalability.
- Investigate logs, metrics, and other technical inputs to support issue analysis and validate findings.
- Prepare performance summaries, recommendations, and supporting documentation using established team methods and templates.
- Collaborate with senior analysts and cross\-functional partners to translate technical findings into clear, actionable insights.
- Contribute to process improvements, reporting automation, and documentation updates that improve consistency and scalability within the team.
- *Education Qualification**
- **Bachelor’s degree in computer science, engineering, software, or a related field, or equivalent practical experience**
- *What we are looking for**
- 1\-2 years of experience in performance analysis, software testing, technical support, data analysis, or a related technical field.
- Strong analytical and problem\-solving skills, with the ability to work through technical details and identify meaningful patterns in data.
- Experience with scripting or programming languages such as Python, JavaScript, Java, or similar.
- Strong written and verbal communication skills, with the ability to present technical information clearly and professionally.
- Demonstrated ability to learn quickly, manage multiple priorities, and work effectively in a collaborative team environment.
- Comfortable working in a globally distributed team environment, with occasional schedule flexibility to support cross\-time\-zone collaboration
- *Nice to have*** Exposure to performance testing or load testing tools such as JMeter, K6, NeoLoad, or similar.
- Familiarity with log analysis, monitoring, or observability tools such as Datadog, Kibana, or similar.
- Experience working with structured data using Excel, SQL, or similar tools for analysis and reporting.
- Exposure to API testing or inspection tools such as Postman, and comfort working with JSON or other structured technical outputs.
- Knowledge of SaaS applications, enterprise software environments, or supply chain concepts.
- Experience building lightweight automations, reports, or dashboards to improve team efficiency and support repeatable analysis.
- *\#Associate** **\#Intermediate** **\#LI\-GP1**
Why join Kinaxis?
- *Work With Impact:** Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.**Work with Fortune 500 Brands:** Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P\&G, ExxonMobil, Cisco and more.
- *Social Responsibility at Kinaxis:** Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long\-term net\-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.
- People matter* at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:
- Flexible vacation and Kinaxis Days (company\-wide days off)
- Flexible work options
- Physical and mental well\-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons
For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
- Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.*