ATS Customer Support & Operations Specialist

• *Job Information**
• ------------------

• Date Opened 10/28/2026
• Job Type Full time
• Industry IT Services
• Work Experience 1\-3 years
• City Udaipur
• State/Province Rajasthan
• Country India
• Zip/Postal Code 313003
• *Job Description**
• ------------------

We are seeking a detail\-oriented professional to manage ATS customer support, system configuration, data migration, reporting, and third\-party integrations. The ideal candidate should have strong Excel and Power Query skills, excellent communication, and experience in technical or application support.

### **Requirements**

### **Key Responsibilities**

• Resolve customer queries related to ATS functionality, configurations, workflows, and troubleshooting via email and calls.
• Support ATS configuration, report generation, job description settings, and careers page applications.
• Perform historical data cleaning, mapping, validation, and migration in coordination with customers and technical teams.
• Configure third\-party integrations, including vendor IDs, packages, billing codes, and related settings.
• Use Excel and Power Query for data transformation, reconciliation, and validation; support existing Power BI reports and dashboards.
• Track issues, document resolutions, and coordinate with internal teams for timely closure.

### **Required Skills \& Tools**

• 3–4 years of experience in customer support, technical/application support, or business operations.
• Advanced Excel skills, including formulas, lookups, pivot tables, and data validation.
• Familiarity with Power Query, Power BI, and data migration processes.
• Strong analytical, troubleshooting, multitasking, and coordination skills.
• Excellent written and verbal English communication.
• Working knowledge of Microsoft 365, Salesforce/HubSpot or similar CRM tools, Jira, and Azure DevOps (ADO).

### **Preferred Qualifications**

• Experience with ATS platforms and recruitment workflows.
• Exposure to SaaS application support, system imports, data mapping, and third\-party integrations.