Back Office & Customer Support Executive

Job Description – Back Office \& Customer Support Executive

• *Job Title:** Back Office \& Customer Support Executive
• *Industry:** IT / Automobile / Business Services
• *Experience:** 1–4 Years
• *Qualification:** Graduate preferred.

• *Job Summary**

We are looking for a responsible and well\-organized candidate to manage day\-to\-day back\-office operations, handle customer queries, maintain records, and perform basic calling activities. The candidate will coordinate with internal teams and ensure smooth communication and operational support.

• *Key Responsibilities**

• Handle daily back\-office and administrative activities.
• Manage customer queries through calls, WhatsApp, and emails.
• Make follow\-up calls to customers regarding enquiries, updates, and pending requirements.
• Maintain customer databases, records, and reports.
• Coordinate with internal departments to resolve customer issues and queries.
• Perform data entry and update information in Excel or company software.
• Follow up with customers for pending documents, payments, or other requirements, as applicable.
• Maintain proper documentation and ensure data accuracy.
• Support daily operational tasks and reporting activities.
• Ensure timely communication and a positive customer experience.

• *Required Skills**

• Good verbal and written communication skills.
• Basic customer handling and relationship management.
• Knowledge of MS Excel and MS Office.
• Data entry and documentation skills.
• Basic telecalling and follow\-up skills.
• Email and WhatsApp communication.
• Coordination and multitasking abilities.
• Attention to detail and problem\-solving skills.
• Time management and organizational skills.
• Professional attitude and willingness to learn.

• *Key Performance Indicators (KPIs)**

• Accuracy of data entry and documentation.
• Timely completion of back\-office tasks.
• Customer query handling and follow\-ups.
• Proper maintenance of customer records.
• Effective coordination with internal teams.

Pay: ₹10,000\.00 \- ₹18,000\.00 per month

Benefits

• Cell phone reimbursement

Work Location: In person