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Back Office Executive
Futuready MediaRemote1d ago
RemoteFull-timevia indeed
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Job Description
- *Back Office Executive**
- *Education: Any Graduate \- Fresher’s only**
Futuready Media is on the lookout for a passionate learner who can manage responses of brands on social platforms.
- *MANDATORY SKILLS.**
- MS Excel / PowerPoint / Word
- Basic social media knowledge
- Excellent oral \& written communication skills
- *Duties and Responsibility**
- The ORM Executive is responsible for online complaints receiving, tracking, and analyzing the same by giving them proper responses.
- Facilitate problem resolution along with other questions. Consistently create an exceptional consumer experience with each contact via Twitter and Facebook.
- *Key Responsibilities**
- Continuously monitoring /Tracking the complaints of the brand on outlets, e.g. Twitter and Facebook.
- Understand the level of the complaint and analyze and manage online statuses.
- Discuss and respond and continuously follow in case of any confusion on complaints and on updates received.
- Maintain TAT within 5 minutes.
- Email all actionable cases excluding Power Outage, Street Light and Theft case
Industry
- Advertising Services
Employment Type
Contract
Pay: ₹10,000\.00 \- ₹15,000\.00 per month
Work Location: Remote
Job Overview
- Job type
- Full-time
- Work mode
- Remote
- Location
- Anywhere in India
- Posted
- 1d ago
- Source
- Indeed