Backend Operation - India Team Leader, Business Services

I. Job Summary

A Team Lead level position which requires to manage a direct and indirect team of 25\-50 professionals.

II. Essential Duties and Responsibilities

• Manage a team of BPO Supervisors \& processors into the area of operations as per business alignment
• Timely reporting of data, MIS and related metrics
• Works with global stakeholders to complete the work requirement with highest accuracy and timeliness.
• Returns or resolves quality control issues in problem queues.
• Meets or exceeds individual productivity requirements.
• Follows standard procedures and introduces all new procedures into daily routine
• Mentor the team to ensure excellence in performance and motivation levels
• Identify the areas of training and ensures to work with training function to get that completed
• Responsible for performance evaluation of the team on regular basis
• Train and develop new hires to accommodate with company’s standards and culture
• Maintains professional and productive relations and communications with internal customers.

III. Qualifications

A. Required Qualifications

• Any graduate can apply.
• Experience Range \- 5 years to 8 years with minimum 1\-2years of team handling experience.
• International BPO experience is required.
• Should have team handling experience as a Team lead.
• US shifts.
• Work From Office Only.

• *Walk\-in Interview Details:**

• Date: 04th June to 5th June (No Interviews on Sat \& Sun)
• Time: 12pm to 2pm
• Dress Code: Formals Only
• Location: 10th Floor, Towers D \& E, Grand Canyon, ASF Insignia SEZ, Gwal Pahari, Gurgaon, Haryana 122003

Contact: Shivangi Chauhan (Email: schauha3@wm.com)

If this sounds like the opportunity that you have been looking for, please click Apply.