BMC Helix Developer

• *Experience:** 6\+ Years
• *Location:** Pune

• *Primary Skill:**

• CMDB using BMC Helix Tool
• Strong experience in BMC Helix CMDB, Discovery, ITSM, and related workflows. BMC Helix is a specialized ITSM platform,
• At least 6–8 years of hands\-on experience in designing and configuring the BMC Helix ITSM \& ITOM environment in alignment with business needs.
• Define the BMC Helix architecture, including:
• Incident, Problem, Change
• CMDB, Asset Management
• Knowledge Management
• Service Request Management
• Monitoring, Event Management, Discovery (as required)
• Develop catalog items, workflows, runbooks, and automations.
• Ensure adherence to industry with the best practices and governance standards.
• Design a secure data mapping, cleansing, and migration framework for:
• Historical records
• Active tickets and change records
• CMDB data and relationships
• Knowledge articles and metadata
• Execute data migration using approved tools and methodologies with full traceability.
• Conduct data validation, reconciliation, and sign‑off processes.
• Analyze and document all existing ServiceNow integration points.
• Rebuild or establish integrations in BMC Helix, including:
• Monitoring tools
• ITSM/data exchange interfaces
• Collaboration platforms
• Custom APIs/middleware
• Ensure integration designs are secure, scalable, and resilient.
• Prepare and execute comprehensive test plans, including:
• Unit Testing
• System Integration Testing (SIT)
• User Acceptance Testing (UAT)
• Performance and Load Testing
• Ensure defect tracking and closure across all phases.
• Develop and execute a detailed cutover plan covering final data loads, system readiness, and user transition.
• Support go\-live activities to ensure business continuity with minimal disruption.
• Provide hyper care support, including:
• Issue resolution
• System optimization
• User guidance and training

Technical Skills \& Experience

• Bachelor’s degree and relevant work experience.
• Proven experience delivering **large\-scale platform migrations**, ideally **ServiceNow → BMC Helix**.
• Strong understanding of:
• BMC Helix ITSM \& ITOM modules
• ServiceNow ITSM \& ITOM
• Integrations (REST/SOAP APIs, webhooks, event management tools)
• Data migration tools, ETL processes, and reconciliation methods
• Hands\-on expertise with CMDB, workflows, automation, and catalog design.
• Any relevant certification is a plus.

Interested share your resume to akshitha@ashratech.com/8688322632

Pay: ₹14,217\.02 \- ₹65,161\.86 per month

Work Location: In person