BPO Team Leader

Team Leader – Quick Commerce / E\-Commerce

Experience: 1\+ years

Location: Hyderabad

Key Responsibilities

• Lead and manage a team of Customer Support Executives.
• Monitor team performance, productivity, and SLA adherence.
• Handle escalations and ensure customer satisfaction.
• Conduct coaching, feedback, and performance reviews.
• Prepare MIS reports and drive process improvements.

Requirements

• Prior experience in Quick Commerce or E\-Commerce process is mandatory.
• Minimum 1–2 years of Team Leader experience.
• Strong communication, people management, and reporting skills.