Branch Head

Job Title: Insurance Operations Specialist / Executive (Health \& General Insurance)

• *Job Summary**

We are seeking a detail\-oriented, highly organized, and client\-focused **Insurance Operations Specialist** to join our team. In this role, you will manage end\-to\-end processing, client advisory, and portfolio management for both **Health Insurance** (mediclaim, critical illness, corporate health policies) and **General Insurance** (motor, property, travel, and commercial lines). You will serve as the primary bridge between our clients and insurance underwriters, ensuring seamless policy issuance, timely renewals, and hassle\-free claims management.**Key Responsibilities1\. Product Advisory \& Policy Issuance**

• **Analyze client needs:** Assess individual and corporate risk profiles to recommend optimal Health and General Insurance coverage.
• **Generate quotes:** Coordinate with multiple insurance companies to fetch, compare, and present competitive quotes.
• **Process applications:** Fill out, verify, and log proposal forms ensuring zero errors before submission to underwriters.

• *2\. Portfolio \& Renewal Management**

• **Track renewals:** Proactively monitor the database for expiring Health and General Insurance policies.
• **Retention:** Engage with clients 30 to 45 days prior to expiry to review current coverage, suggest adjustments, and secure timely renewals.

• *3\. Claims Assistance \& Support**

• **Handhold claims processes:** Guide clients through the documentation required for both cashless and reimbursement Health insurance claims.
• **General lines claims:** Coordinate surveys and documentation for motor accidents, property damage, or marine/travel losses.
• **Liaison:** Coordinate directly with Third\-Party Administrators (TPAs) and insurance companies to expedite claim settlements.

• *4\. Operations \& Compliance**

• **Documentation:** Maintain absolute confidentiality and accurate digital records of all customer files, policies, and endorsements.
• **Compliance:** Ensure all sales and operational workflows strictly adhere to insurance regulatory guidelines (e.g., IRDAI standards).

• *Required Skills \& Qualifications**

• **Experience:** 1–3 years of experience in insurance operations, broking, or agency management (handling both Health and GI is highly preferred).
• **Education:** Bachelor’s degree in Business, Commerce, Finance, or a related field. Professional certifications (like Licentiate/Associate from the Insurance Institute of India) are a big plus.
• **Technical Skills:** Proficiency in MS Excel (for comparing quotes) and familiarity with insurance portals or CRM software.
• **Communication:** Strong verbal and written communication skills to explain complex policy clauses in simple terms to clients.
• **Problem\-Solving:** Empathy and patience when dealing with clients facing stressful situations like medical emergencies or property damage claims.

Pay: ₹10,000\.00 \- ₹30,000\.00 per month

Work Location: In person