\# **Job Description: Branch Manager – Immigration Services**
We are seeking an experienced and results\-driven Branch Manager to lead and oversee the daily operations of our immigration consultancy branch. The ideal candidate will be responsible for driving business growth, managing team performance, ensuring excellent client service, and maintaining compliance with company policies and immigration industry standards.
\#\# Key Responsibilities
\#\#\# Branch Operations
\* Manage the day\-to\-day operations of the branch to ensure smooth and efficient functioning.
\* Monitor operational performance and implement strategies to achieve branch targets.
\* Ensure compliance with company policies, procedures, and regulatory requirements.
\* Maintain high standards of customer service and client satisfaction.
\#\#\# Business Development \& Sales
\* Develop and execute strategies to achieve branch revenue and growth targets.
\* Generate leads through marketing initiatives, partnerships, and referral networks.
\* Monitor sales performance and provide guidance to the counseling and sales teams.
\* Build and maintain relationships with clients, educational institutions, employers, and business partners.
\#\#\# Team Management
\* Recruit, train, mentor, and supervise branch staff.
\* Set performance goals and conduct regular performance reviews.
\* Foster a positive, productive, and professional work environment.
\* Ensure team members are updated on immigration programs, policies, and service offerings.
\#\#\# Client Relationship Management
\* Handle escalated client concerns and ensure timely resolution.
\* Guide clients on suitable immigration pathways and service options.
\* Monitor client experience and implement improvements where necessary.
\#\#\# Financial Management
\* Manage branch budgets and expenses.
\* Monitor revenue, profitability, and operational costs.
\* Prepare and submit periodic reports on branch performance and key metrics.
\#\# Required Qualifications
\* Bachelor's degree in Business Administration, Management, Marketing, or a related field.
\* 5\+ years of experience in immigration consulting, overseas education, visa services, or a related industry.
\* Minimum 2–3 years of leadership or branch management experience.
\* Strong understanding of immigration and visa processes.
\#\# Key Skills
\* Leadership and Team Management
\* Business Development and Sales
\* Client Relationship Management
\* Strategic Planning
\* Communication and Negotiation
\* Problem\-Solving and Decision\-Making
\* Financial and Operational Management
\* Target Achievement and Performance Management
\#\# Preferred Qualifications
\* Experience managing immigration services for countries such as Canada, Australia, United Kingdom, and United States.
\* Proven track record of achieving sales and operational targets.
\* Experience in handling large teams and multiple service lines.
\#\# Salary
\* Performance\-based incentives
\* Career growth opportunities
\* Professional training and development
\* Paid leave and employee benefits as per company policy
\*\*Application Requirements:\*\* Resume, cover letter, and details of previous leadership experience in immigration, visa, or overseas education services.
Pay: ₹50,533\.38 per month
Work Location: In person