Business Analyst (Healthcare Domain)

• *As a Business Analyst**, you will work across the full product lifecycle, from discovery and concept validation to delivery and post\-launch analysis. You will collaborate closely with product managers, UX designers, data engineers, and QA testers to define requirements, improve workflows, and optimize outcomes. A strong understanding of healthcare\-specific workflows and terminology is essential.

• *Key Responsibilities:**

• *�� Requirements Gathering \& Product Documentation**

· Elicit and document business, functional, and technical requirements from cross\-functional stakeholders.

· Create detailed **Business Requirement Documents (BRDs)**, **Functional Specifications**, **User Stories**, **Use Cases**, and **Acceptance Criteria**.

· Define complex field\-level rules, interdependencies, and validation logic, especially in modules like:

o Provider Onboarding (NPI, TIN, CLIA, HPSA)

o Patient Intake, Referrals \& Scheduling

o Clinical Documentation \& Case Management

o Eligibility Verification, Claims Intake, Authorizations

· Translate ambiguous business needs into structured product features and user journeys.

• *�� Process Mapping \& Analysis**

· Model current and future\-state workflows using BPMN, flow diagrams, and swimlanes.

· Conduct gap analysis between current platform capabilities and future product needs.

· Identify workflow inefficiencies and opportunities for automation or improvement.

· Align product workflows with evolving care models (e.g., virtual care, team\-based care, chronic care management).

• *�� Stakeholder Collaboration**

· Act as a liaison between business and technical teams to ensure mutual understanding of product goals.

· Lead requirement walkthroughs and backlog grooming sessions with internal stakeholders.

· Work with clinicians, operations leaders, and compliance officers to ensure regulatory and operational alignment.

· Serve as the “voice of the user” during design, development, and testing phases.

• *�� Data \& Integration Analysis**

· Collaborate with data engineering teams to define reporting logic, KPIs, and data validation rules.

· Help define API payload requirements, interface specifications, and system integration points.

· Support FHIR, HL7, and EDI\-based data exchange requirements at a conceptual or field\-level mapping level.

• *�� Testing \& Quality Assurance**

· Develop test scenarios, data sets, and expected outcomes based on requirements.

· Support User Acceptance Testing (UAT), identify issues, and validate solutions.

· Help triage production issues by analyzing root causes and clarifying expected behavior.

• *Required Qualifications:**

· **8 years of experience** as a Business Analyst in the **healthcare technology or digital health sector**.

· Proven ability to translate healthcare operations into system requirements.

· Strong knowledge of healthcare workflows, such as

o Provider credentialing or contracting

o Claims, billing, prior authorization

o Clinical documentation workflows

o Patient intake, appointment management, referrals

· Solid understanding of healthcare data structures (e.g., NPI, ICD\-10, CPT, CLIA ID, TIN, HPSA, etc.).

· Proficient in writing detailed, structured user stories with acceptance criteria for Agile/Scrum teams.

· Strong analytical and communication skills, with the ability to simplify complex ideas.

· Hands\-on experience with product collaboration tools: Jira, Confluence, Figma, Lucidchart, or similar.

• *Preferred Qualifications:**

· Familiarity with **healthcare interoperability standards** such as FHIR, HL7, or EDI.

· Understanding of privacy and compliance frameworks (e.g., HIPAA, HITECH, GDPR\-equivalent for data protection).

· Exposure to working with EHRs, provider networks, or care coordination platforms.

· Ability to work with relational databases (e.g., MySQL, PostgreSQL) or tools like Looker/Tableau for validation.

· Experience working in fast\-paced SaaS, product\-led, or startup environments.

Pay: ₹1,000,000\.00 \- ₹1,500,000\.00 per year

Benefits

• Provident Fund

Application Question(s)

• What is your CTC and ECTC?
• What is your notice period?

Experience

• total: 8 years (Preferred)
• BRD: 5 years (Preferred)
• FRD: 5 years (Preferred)
• FHIR: 5 years (Preferred)
• HL7: 5 years (Preferred)
• heathcare domain: 5 years (Preferred)

Work Location: Remote