To manage and oversee all operations related to the Cafe ensuring excellent customer experience, efficient team management, operational excellence, profitability, and achievement of sales and revenue targets while maintaining brand standards.
Key Responsibilities
1\. Store Operations Management
- Oversee day\-to\-day café operations to ensure smooth functioning of the outlet.
- Ensure proper opening and closing procedures are followed.
- Maintain cleanliness, hygiene, safety, and ambience standards across the café.
- Ensure strict adherence to company SOPs, operational policies, and brand guidelines.
- Monitor service quality and maintain operational efficiency during all shifts.
- Ensure equipment and café infrastructure are properly maintained.
2\. Team Leadership \& Staff Management
- Supervise baristas, kitchen staff, cashiers, and service team members.
- Prepare staff schedules, duty rosters, and shift allocations.
- Conduct daily staff briefings and operational meetings.
- Recruit, train, mentor, and motivate employees.
- Build a positive work culture aligned with brand values.
- Monitor employee performance and maintain discipline within the team.
- Handle HR\-related matters and staffing requirements.
3\. Customer Experience \& Service Excellence
- Ensure exceptional customer service standards are consistently maintained.
- Handle customer complaints and service recovery professionally.
- Build strong customer relationships and encourage repeat business.
- Maintain a welcoming café atmosphere and guest satisfaction.
- Proactively engage with customers and gather feedback for service improvement.
4\. Sales \& Business Development
- Achieve monthly revenue and sales targets.
- Develop and implement local marketing and promotional strategies.
- Drive customer acquisition and increase footfall.
- Improve average bill value through upselling and suggestive selling.
- Promote the THREE O'CLOCK brand image within the local market.
- Identify opportunities for business growth and operational improvements.
5\. Inventory \& Vendor Management
- Monitor inventory levels and ensure timely stock replenishment.
- Coordinate with vendors and suppliers for ordering and procurement.
- Conduct regular stock audits and inventory checks.
- Minimize wastage, pilferage, and operational losses.
- Ensure proper storage and handling of inventory and supplies.
6\. Financial \& Administrative Responsibilities
- Manage daily cash handling, billing, and POS operations.
- Perform daily sales reconciliation and reporting.
- Monitor operational expenses and optimize cost control.
- Justify store expenses and operational proposals when required.
- Prepare and submit operational reports, staffing updates, and issue reports to management.
Required Skills \& Competencies
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Customer\-focused mindset
- Strong problem\-solving and decision\-making skills
- Time management and multitasking ability
- Business\-oriented and entrepreneurial mindset
- Sales and revenue generation capability
- Inventory and cost control knowledge
- Operations management expertise
- Basic Excel and POS system knowledge
- Ability to work under pressure in a fast\-paced environment
Preferred Experience
- 3–5 years of experience in Café, QSR, Restaurant, or Hospitality Operations
- Prior experience in team handling and store management preferred
- Coffee and café operations knowledge is an added advantage
Educational Qualification
Graduate in any discipline preferred
Job Requirements
- Passion for the hospitality and café industry
- Strong understanding of food \& beverage operations
- Creative mindset for sales and customer engagement
- Proactive, enthusiastic, and eager to learn
- Strong sense of responsibility and ownership
- Ability to maintain high operational standards consistently
- Submit operational reports as per company timelines
- Provide staffing and manpower reports
- Report operational challenges and improvement proposals
Email Reporting
- Daily/weekly operations reports
- Revenue and sales performance updates
- Incident and issue escalation reports
Compensation
As per industry standards and candidate experience.
Pay: ₹15,000\.00 \- ₹30,000\.00 per month
Benefits
- Food provided
- Health insurance
Ability to commute/relocate
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Experience
- Hospitality management: 3 years (Required)
- Guest services: 3 years (Required)
Work Location: In person