Call Center Executive

Key Responsibilities

Emergency Call Handling: Answer incoming emergency calls calmly and efficiently, often working in a high\-pressure environment. Gather critical information (location, nature of emergency, number of people involved) and use triage protocols to determine the priority of the situation.

Dispatch \& Coordination: Immediately dispatch appropriate emergency services ambulances based on geographical proximity and the nature of the incident. Coordinate seamlessly with allied services.

System \& Safety Monitoring: Identify hazards and track the status of emergency vehicles or personnel using GPS and Computer\-Aided Dispatch (CAD) systems.

Incident Logging \& Reporting: Accurately document every detail of the call and incident in digital databases. Maintain clear logs of response times (e.g., vehicle dispatch latency) and generate shift reports.

Pay: ₹10,800\.00 \- ₹11,800\.00 per month

Benefits

• Paid sick time
• Provident Fund

Work Location: In person