Call Centre Agent

• *Greetings from Advait Techserve India Pvt Ltd**

• *Location:** Pune

• *Job Summary:**

Our Call Center Agents are dynamic individuals that work in a fast\-paced environment. Effective listening/clear communication are key to receive and process client service requests and updates, along with inputting all information into service software templates. As a part of this team, you will provide first level support to clients and Field Service Technicians seeking assistance with service tickets, part ordering, and usage.

• *Essential Duties and Responsibilities include the following, but not limited to:**

• Accept and process emails/service requests/updates from clients or technicians via phone and/or email.
• Accurately document call information in database.
• Update customer with service status and call completion information.
• Solicit client/customer feedback to improve customer service.
• Troubleshoot a variety of service tickets to determine best resolution for issues and client requests.
• Escalate unresolved issues and trouble calls to appropriate department, on an as needed basis.
• Assist Field Service Technicians with service tickets or other various workload issues.
• Transfer/update service call information to and from clients and technicians by phone, email, and/or text messaging (paging).
• Communicate essential information to co\-workers and other departments.
• Coordinate with Field Service to provide timely updates to clients on open service calls.
• Call Management/Navigation to ensure ETA and SLA adherence by contract requirements to Clients.
• Stay current with emails, procedural updates, and call handling documentation.

• *Education:**

• High school diploma or equivalent.
• Proficient in Microsoft applications: Windows, Word, Outlook, Excel.

• *Shift: Rotational Shift**

Pay: ₹25,000\.00 \- ₹30,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Ability to commute/relocate

• Wadgaon Sheri, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

• What is your Notice Period ?
• What is your CTC ?

Work Location: In person