Call Centre Executive

• *Job Summary**

Handle inbound and outbound patient calls, schedule appointments, resolve queries, and ensure high\-quality patient service through effective communication and system updates.

• *Key Responsibilities**

• Handle patient calls related to appointments, inquiries, and follow\-ups
• Schedule, reschedule, and confirm OPD appointments
• Provide accurate information on hospital services and doctors
• Update call details and patient data in CRM/HIS system
• Resolve patient queries within defined TAT and escalate when required
• Maintain confidentiality and follow call center SOPs

• *Skills Required**

• Strong communication and interpersonal skills
• Patient\-centric and service\-oriented approach
• Basic computer and CRM knowledge
• Ability to work in shifts and handle call volume

Job Type: Full\-time

Pay: ₹25,000\.00 \- ₹30,000\.00 per month

Application Question(s)

• Will you be ok with Rotational Shift?

Work Location: In person